SQL-Savvy Tech Support Specialist

Relativity; Illinois; Hybrid; USD 54,000 - 80,000; Full time

Job summary

Relativity is seeking a Technical Support Specialist to provide expert help for a specific product vertical to a mix of technical and non-technical customers. You will diagnose, troubleshoot, repair, and debug complex software and networked systems, with regular phone and email interactions and strict SLA adherence.

Responsibilities include ticket creation and resolution, maintaining Salesforce records, and escalating issues as needed.

Qualifications

• Customer-facing role requiring daily ticketing and response to client requests.
• Experience diagnosing and solving complex software/network issues.
• Proficiency with SQL queries and basic database concepts.

Responsibilities

• Create, resolve, and maintain tickets daily.
• Respond to client questions via phone and email.
• Develop product knowledge and share this with customers.
• Collaborate with senior team to troubleshoot incidents.
• Maintain accurate activity records in Salesforce.

Skills

SQL

Windows

Customer support

Troubleshooting

Job description

Relativity is seeking a Technical Support Specialist to provide expert help for a specific product vertical to a mix of technical and non-technical customers. You will diagnose, troubleshoot, repair, and debug complex software and networked systems, with regular phone and email interactions and strict SLA adherence.

Responsibilities include ticket creation and resolution, maintaining Salesforce records, and escalating issues as needed.