Technical Support Engineer – SQL & Cloud Apps

Relativity; Wilmington (DE); Hybrid; USD 54,000 - 80,000; Full time

Job summary

Relativity in Delaware is seeking a Technical Support Specialist to provide technical support for a specific product vertical, diagnosing, troubleshooting, repairing and debugging complex software and networked systems. You will have frequent phone and email interaction with our customers and require deep knowledge of product, SQL, network and server concepts, along with exceptional customer service.

On a daily basis, the Specialist creates, resolves, and maintains support tickets in Salesforce,

Qualifications

• Customer support experience.
• Direct experience supporting clients as a primary contact or lead using phone and email.
• Experience troubleshooting complex issues.
• SQL and Windows platform experience.
• Travel 10% of the time.

Responsibilities

• Use SQL applications and tools to run basic SQL queries.
• Respond to client questions, problems, and work requests on a daily basis.
• Develop an expertise in company products and services and share knowledge with customers.
• Partner with senior level team members as needed to troubleshoot and resolve customer incidents.
• Have or develop the experience to capably perform the Technical Support Specialist position responsibilities.

Skills

SQL

Windows

Customer support

Job description

Relativity in Delaware is seeking a Technical Support Specialist to provide technical support for a specific product vertical, diagnosing, troubleshooting, repairing and debugging complex software and networked systems. You will have frequent phone and email interaction with our customers and require deep knowledge of product, SQL, network and server concepts, along with exceptional customer service.

On a daily basis, the Specialist creates, resolves, and maintains support tickets in Salesforce,