Technical Support Engineer/Senior Engineer-Chiller Products

Midea; Plano (TX); On-site; USD 85,000 - 115,000; Full time

Job summary

Midea America Corp. is seeking an experienced after-sales technical support professional to diagnose and resolve faults in large water dispenser and chiller products, remotely or on-site, while improving service processes and SOPs.

The role includes building training materials, delivering training, and collaborating with sales on after-sales solutions for key accounts. A engineering degree and 3+ years in after-sales are required.

Qualifications

• Bachelor's degree or above in engineering.
• Minimum 3 years of experience in after-sales service or after-sales technical support roles, with deep familiarity with Chiller products working principles, structures, and common troubleshooting methods.
• Familiarity with the data center industry, with a foundational understanding of engineering field operations.
• Have a strong interest in and learning agility to new technologies and innovations.
• Eligible to work with any U.S employer without immediate work visa sponsorship requirement for now and in the future.

Responsibilities

• Lead diagnosis and resolution of complex faults in water dispenser/chiller products via remote and on-site support.
• Develop and refine system documentation including service processes, technical solutions, standards/specifications, and SOPs across all after-sales services.
• Build and continuously optimize technical training documentation for large water products and provide training sessions for customers and service providers.
• Collaborate with front-end sales team to provide technical support for after-sales solutions and participate in technical aspects of key account servicing and business negotiations.

Education

Bachelor's degree in engineering

Job description

Midea America Corp. is one of the world’s largest home appliance brands, offering the most comprehensive selection of products in the world to fully serve the needs of day-to-day living at home, at work, or anywhere else you go. In North America we strive to aim high, put the customer first, transform and innovate the marketplace, utilizing our commitment, dedication, inclusion and partnership with our teams. We are a global company with over 150,000 employees and operations in more than 195 countries. As a publicly listed company, we are also ranked #245 as a Fortune Global 500 company and offers one of the most comprehensive ranges in the home appliance industry. Midea America is a subsidiary of Midea Group with over 200 employees in the US and we are expanding our presence in North America. Know more about Midea Group

Job Responsibilities:

• Technical Support
  • Troubleshooting & Resolution: Lead the diagnosis, analysis, and resolution of complex/difficult faults in large water dispenser/chiller products, providing both remote and on-site technical support.
  • Continuous Improvement: Organize failure reviews, produce technical bulletins and improvement plans, and drive closed-loop product quality control.
  • Sales Collaboration: Partner with the front-end sales team to provide technical support for after-sales solutions, and participate in technical aspects of key account servicing and business negotiations.
• After-Sales System Building
  • System Documentation: Develop and refine system documentation including service processes, technical solutions, technical standards/specifications, and operating instructions (SOPs) across all after-sales services.
  • Training Materials: Responsible for building and continuously optimizing technical training documentation for large water products.
  • Talent & Technical Training: Regularly organize talent development and technical training sessions for customers, after-sales personnel, and core service providers.

Qualifications:

• 1.Bachelor's degree or above in engineering;
• 2.Minimum 3 years of experience in after-sales service or after-sales technical support roles, with deep familiarity with Chiller products working principles, structures, and common troubleshooting methods.
• 3.Familiarity with the data center industry, with a foundational understanding of engineering field operations
• 4.Have a strong interest in and learning agility to new technologies and innovations.
• 5. Eligible to work with any U.S employer without immediate work visa sponsorship requirement for now and in the future.

Midea America Corp is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.