After-Sales Tech Engineer – Chillers & Training

Midea; Plano (TX); On-site; USD 85,000 - 115,000; Full time

Job summary

Midea America Corp. is seeking an experienced after-sales technical support professional to diagnose and resolve faults in large water dispenser and chiller products, remotely or on-site, while improving service processes and SOPs.

The role includes building training materials, delivering training, and collaborating with sales on after-sales solutions for key accounts. A engineering degree and 3+ years in after-sales are required.

Qualifications

• Bachelor's degree or above in engineering.
• Minimum 3 years of experience in after-sales service or after-sales technical support roles, with deep familiarity with Chiller products working principles, structures, and common troubleshooting methods.
• Familiarity with the data center industry, with a foundational understanding of engineering field operations.
• Have a strong interest in and learning agility to new technologies and innovations.
• Eligible to work with any U.S employer without immediate work visa sponsorship requirement for now and in the future.

Responsibilities

• Lead diagnosis and resolution of complex faults in water dispenser/chiller products via remote and on-site support.
• Develop and refine system documentation including service processes, technical solutions, standards/specifications, and SOPs across all after-sales services.
• Build and continuously optimize technical training documentation for large water products and provide training sessions for customers and service providers.
• Collaborate with front-end sales team to provide technical support for after-sales solutions and participate in technical aspects of key account servicing and business negotiations.

Education

Bachelor's degree in engineering

Job description

Midea America Corp. is seeking an experienced after-sales technical support professional to diagnose and resolve faults in large water dispenser and chiller products, remotely or on-site, while improving service processes and SOPs.

The role includes building training materials, delivering training, and collaborating with sales on after-sales solutions for key accounts. A engineering degree and 3+ years in after-sales are required.