Technical Support Engineer – After-Sales & Training Expert

Midea America; Plano (TX); On-site; USD 70,000 - 100,000; Full time

Job summary

Midea America Corp in Plano, Texas, is seeking a skilled Technical Support professional for after-sales service of large water dispenser and chiller products. You will diagnose faults, provide remote and on-site support, and collaborate with sales teams on solutions.

The ideal candidate has a bachelor’s degree in engineering and at least three years in after-sales service, with familiarity with data center operations and a passion for learning new technologies. Equal opportunity employer.

Qualifications

• Bachelor's degree in engineering or higher.
• Minimum 3 years in after-sales service or technical support roles for chillers or related equipment.
• Familiarity with data center industry and engineering field operations.
• Strong interest in learning new technologies and innovations.

Responsibilities

• Provide remote and on-site technical support for large water dispenser and chiller products.
• Organize failure reviews, create technical bulletins and improvement plans.
• Collaborate with front-end sales team to support after-sales solutions and key account servicing.
• Develop and refine service documentation, standards, specifications, and SOPs.
• Create and maintain technical training materials for large water products.
• Organize talent development and technical training sessions for customers and service personnel.

Skills

Troubleshooting

Technical support

Learning agility

Customer collaboration

Education

Bachelor's degree in engineering

Job description

Midea America Corp in Plano, Texas, is seeking a skilled Technical Support professional for after-sales service of large water dispenser and chiller products. You will diagnose faults, provide remote and on-site support, and collaborate with sales teams on solutions.

The ideal candidate has a bachelor’s degree in engineering and at least three years in after-sales service, with familiarity with data center operations and a passion for learning new technologies. Equal opportunity employer.