Field Services Engineer

Midea America; Dallas (TX); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Comprehensive benefit package

Job summary

Midea America Corp. is seeking an experienced after-sales specialist to support data center products, including magnetic levitation water units, CDUs, air walls, and precision air conditioners. You will diagnose faults, provide remote and on-site assistance, and collaborate with sales on key accounts.

You will develop training materials for technicians and customers, and help expand platform services by documenting standard solutions and best practices learned on customer projects.

Qualifications

• 3+ years in after-sales service or technical support for data center products.
• Familiar with magnetic levitation large water units, CDUs, air walls, and precision air conditioners.
• Fluent in English and local languages.

Responsibilities

• Lead diagnosis, analysis and resolution of faults in data center products, remote and on-site.
• Organize fault reviews and provide improvement plans.
• Collaborate with front-end sales for after-sales support in business negotiations.
• Prepare and continuously optimize technical training documents for data center products.
• Regularly organize talent development and technical training for customers, after-sales staff, and service providers.
• Based on customer projects, consolidate standard solutions and typical application cases.

Skills

After-sales service

Technical support

Data center

Customer training

Job description

Midea America Corp. is a U.S. subsidiary within Midea Group, the Fortune 500 giant known for making life easier for millions around the globe. As the world’s top maker of home appliances, Midea is proud of its 166,000+ employees and presence in 200+ countries, including here in the U.S.

Headquartered in Parsippany, N.J., with an innovation hub in Louisville, Kentucky, Midea America is dedicated to providing practical innovations that surprise and delight, creating moments to cherish at home.

Midea's lineup of appliances - from refrigerators to air conditioners, laundry solutions and floor care - are high quality, reliable, and affordable. By thoughtfully engineering performance, convenience, and design into every product, Midea delivers on the promise of every appliance to make your life a little easier.

Job Responsibilities

• 1. Technical support
• - Lead the diagnosis, analysis, and resolution of difficult faults in data center products (magnetic levitation large water units/CDUs/air walls/precision air conditioners), providing remote and on-site technical support
• - Organize fault reviews, provide technical reports and improvement plans, and promote a closed loop of product quality
• - Collaborate with the front-end sales team to provide after-sales technical support, participate in key account service and technical aspects in business negotiations
• - Responsible for preparing and continuously optimizing technical training documents for data center products
• - Regularly organize talent development and technical training for customers, after-sales staff, and some core service providers
• 7. Based on customer projects, consolidate standard solutions, typical application cases, and competitor technical intelligence to support platform business expansion.

Qualifications

• 1. At least 3 years of experience in after-sales service or technical support, familiar with the principles, structure, and common fault handling methods of products such as magnetic levitation large water units, CDUs, air walls, and precision air conditioners;
• 2. Familiar with the data center industry and basic understanding of engineering sites;
• 3. Fluent in spoken English and local languages, able to adapt to work scenarios.

Comprehensive benefit package, to learn more, please visit Careers Page (midea.com)

Midea America Corp. is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.