Presales Engineer

Midea America; Dallas (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

Midea America Corp. is seeking an experienced technical support engineer for data center cooling solutions in the U.S.

You will provide pre-sales technical support for overseas data center key accounts, collaborate with KAMs to drive opportunities, and deliver cooling solutions including chillers, air-cooled and liquid cooling systems. The role requires a Bachelor's degree in engineering, a minimum of 3 years in data centers or HVAC, and strong communication to work with sales, product,

Qualifications

• Bachelor's degree or above in HVAC, refrigeration, electrical, automation, or related engineering fields preferred.
• Minimum 3 years of technical support experience in data centers, HVAC, central cooling plants, or related industries.
• Familiar with data center cooling architectures and mainstream cooling technologies (air, water, liquid, free cooling).
• Experience with high-density racks, AI data centers, liquid cooling infrastructure, and GPU clustering preferred.
• Strong communication and cross-functional collaboration skills; able to coordinate with sales, product, delivery, and customer teams.

Responsibilities

• Provide pre-sales technical support for overseas data center key accounts; collaborate with KAMs to drive key customers, projects, and opportunities to closure.
• Gain in-depth understanding of customer requirements; deliver technical exchanges, solution matching, product selection, configuration recommendations, and clarifications.
• Support primary-side and secondary-side cooling solutions including chillers, air-cooled, liquid cooling CDU, air walls, and precision air conditioning across applications.
• Participate in customer solution presentations, bid support, technical bid preparation, and coordination with consultants/EPCs.
• Understand data center requirements including power density, redundancy tiers, energy efficiency, and cooling configurations; assist in developing customer-facing solutions.
• Collaborate with product, R&D, delivery, and after-sales teams to drive project coordination from pre-sales to execution.
• Consolidate standard solutions and best practices based on customer projects to support platform expansion.

Skills

Data centers

HVAC systems

Thermal management

Customer engagement

Cross-functional

Education

Bachelor's degree or above

Tools

Chillers

Liquid cooling

GPU cooling

Job description

Midea America Corp. is a U.S. subsidiary within Midea Group, the Fortune 500 giant known for making life easier for millions around the globe. As the world's top maker of home appliances, Midea is proud of its 166,000+ employees and presence in 200+ countries, including here in the U.S.

Headquartered in Parsippany, N.J., with an innovation hub in Louisville, Kentucky, Midea America is dedicated to providing practical innovations that surprise and delight, creating moments to cherish at home.

Midea's lineup of appliances - from refrigerators to air conditioners, laundry solutions and floor care - are high quality, reliable, and affordable. By thoughtfully engineering performance, convenience, and design into every product, Midea delivers on the promise of every appliance to make your life a little easier.

Job Responsibilities

• Provide pre-sales technical support for overseas data center key accounts; collaborate with KAM to drive key customers, key projects, and key industry opportunities to closure.
• Gain in-depth understanding of customer requirements; deliver technical exchanges, solution matching, product selection, configuration recommendations, and technical clarifications.
• Provide technical support for primary-side and secondary-side thermal management products, including chillers, air-cooled solutions, liquid cooling CDU, air walls, and precision air conditioning across various application scenarios.
• Participate in key customer solution presentations, bid support, technical bid preparation, customer Q&A, and technical coordination with consultants/EPCs.
• Understand core data center requirements including power density, redundancy tiers, energy efficiency, liquid/air cooling configurations, and reliability; assist in developing customer-facing solutions.
• Collaborate with product, R&D, delivery, and after-sales teams to drive the closed-loop coordination of key projects from pre-sales support to execution.
• Based on customer projects, consolidate standard solutions, typical application cases, and competitor technical intelligence to support platform business expansion.

Qualifications

• Bachelor's degree or above; HVAC, Refrigeration & Cryogenic Engineering, Energy & Power Engineering, Electrical Engineering, Automation, Mechatronics, or related majors preferred.
• Minimum 3 years of technical support experience in data centers, HVAC, central cooling plants, liquid cooling, or related industries.
• Familiar with data center cooling system architecture; understand mainstream technology routes including air cooling, water cooling, liquid cooling, and free cooling.
• Prior experience with high-density racks, AI data centers, liquid cooling infrastructure, and GPU cluster cooling requirements preferred.
• Ability to independently conduct customer needs analysis, technical solution development, technical presentations, and basic configuration selection.
• Strong communication, presentation, and cross-functional collaboration skills; able to work effectively with sales, product, delivery, and customer technical teams.
• English as a working language; able to support overseas customer communication, technical documentation, and cross-regional project coordination; local hire overseas or willing to travel internationally.

Preferred Qualifications

• Prior experience with Hyperscaler, Colo, AI data center, or ICT infrastructure projects.
• Prior experience supporting integrated primary-side and secondary-side solutions.
• Prior experience providing technical support to consultants, EPCs, general contractors, or large system integrators.
• Prior experience with liquid cooling, CDU, air walls, precision air conditioning, or large-scale cooling plants.

Comprehensive benefit package, to learn more, please visit Careers Page (midea.com)

Midea America Corp. is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.