Technical Support Engineer - Real-Time Hardware & SaaS

Medium; Brisbane (CA); On-site; USD 72,000 - 85,000; Full time

Job summary

A life-saving technology firm in California seeks a Technical Support Engineer to diagnose and resolve issues in real-time across their connected hardware and software platform. This role emphasizes customer interaction, log analysis, and presents a unique opportunity to contribute to a mission-driven team. Ideal candidates should possess 3-6 years in technical support, with strong problem-solving skills and familiarity in complex system environments. The anticipated salary ranges from $72,000 to $85,000, making it an appealing offer for those passionate about technology and customer support.

Qualifications

• 3-6 years in technical support, support engineering, or similar roles.
• Experience with complex systems (hardware + software preferred).
• Experience in a real-time, phone-first support environment.

Responsibilities

• Diagnose and resolve complex issues across hardware, software, and system integrations.
• Provide support via phone, email, and chat with a focus on phone interactions.
• Investigate discrepancies across systems like Salesforce and NetSuite.

Skills

Technical support experience

Log analysis

System diagnostics

Strong problem-solving skills

Detail-oriented

Tools

Salesforce

NetSuite

Zendesk

Job description

A life-saving technology firm in California seeks a Technical Support Engineer to diagnose and resolve issues in real-time across their connected hardware and software platform. This role emphasizes customer interaction, log analysis, and presents a unique opportunity to contribute to a mission-driven team. Ideal candidates should possess 3-6 years in technical support, with strong problem-solving skills and familiarity in complex system environments. The anticipated salary ranges from $72,000 to $85,000, making it an appealing offer for those passionate about technology and customer support.