Senior SaaS Technical Support Specialist

Work at Acme.com; San Mateo (CA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Solid late stage stock options

PTO

Paid Holidays

Job summary

A leading recruitment technology company in San Mateo is seeking a Customer Service representative to provide exceptional support to customers. The role entails troubleshooting, collaborating with internal teams, and understanding customer goals. Candidates should have a degree and at least five years of experience in a technical support environment. This position offers competitive salary, benefits, and stock options.

Qualifications

• Minimum of 5+ years of demonstrated industry experience.
• Experience in a technical support or professional services environment.
• Ability to effectively prioritize and escalate customer issues.

Responsibilities

• Provide email and phone support to customers.
• Collaborate with product management and engineering teams.
• Identify, troubleshoot and resolve user issues.

Skills

Technical competence

Problem solving and troubleshooting

Excellent communication skills

Ability to multitask

Education

4 year degree

5+ years of industry experience

Tools

PMP

Salesforce

Job description

A leading recruitment technology company in San Mateo is seeking a Customer Service representative to provide exceptional support to customers. The role entails troubleshooting, collaborating with internal teams, and understanding customer goals. Candidates should have a degree and at least five years of experience in a technical support environment. This position offers competitive salary, benefits, and stock options.