Global Hardware Troubleshooter & Field Support

Cognizant; Portola Valley (CA); On-site; USD 72,000 - 93,000; Full time

Benefits offered by this job

Medical/Dental/Vision Insurance

Paid holidays plus Paid Time Off

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Job summary

A leading IT service provider is seeking a Hardware Support Engineer in Portola Valley, CA. The role involves testing advanced client-designed equipment, managing technical projects, and acting as a subject matter expert. Candidates should have at least 3 years of experience, strong technical knowledge, and be able to work independently. The salary ranges from $72,000 to $93,000 annually, along with benefits like insurance and paid time off.

Qualifications

• At least 3 years of relevant work experience.
• Must have the ability to travel, often on short notice.
• Expert knowledge of hand tools and light power tools.
• Intermediate knowledge of Linux.
• Excellent attention to detail.

Responsibilities

• Assist engineering teams in testing advanced client-designed equipment.
• Manage field support technical projects.
• Analyze common hardware failures by testing and debugging equipment.
• Support documentation for test procedures and reports.
• Act as a SME for global hardware troubleshooting.

Skills

Expert knowledge of Hand tools

Light power tools

Electronics repairs

Hardware troubleshooting

Excellent interpersonal skills

Strong problem-solving skills

Tools

Ticketing systems

Google Sheets

Job description

A leading IT service provider is seeking a Hardware Support Engineer in Portola Valley, CA. The role involves testing advanced client-designed equipment, managing technical projects, and acting as a subject matter expert. Candidates should have at least 3 years of experience, strong technical knowledge, and be able to work independently. The salary ranges from $72,000 to $93,000 annually, along with benefits like insurance and paid time off.