Technical Solutions Engineer — Equity & Impact

Arista Networks; Denver (CO); On-site; USD 71,000 - 137,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

Tax savings and income protection

Discretionary bonuses and equity

Job summary

A leading technology company in the United States is looking for a Technical Support Engineer. The role involves troubleshooting customer issues concerning hardware and networking protocols. The ideal candidate will have 4-8 years of experience, an MS in a technical field, and strong skills in communicating technical concepts. The compensation package includes a base pay range of $71,000 to $137,000, alongside benefits and potential bonuses.

Qualifications

• 4-8 years hands-on experience with troubleshooting and supporting network protocols.
• TAC experience preferred for this Technical Support Engineer role.
• Familiarity with programming/scripting languages is a plus.

Responsibilities

• Respond to customer inquiries via phone and email.
• Troubleshoot problems with hardware and software applications.
• Document communication and recurring technical issues.

Skills

Networking protocols

Troubleshooting

Analytical skills

Communication skills

Linux

Education

MS in a technical field (CS/EE/ITP preferred)

Tools

Wireshark

tcpdump

IXIA

Job description

A leading technology company in the United States is looking for a Technical Support Engineer. The role involves troubleshooting customer issues concerning hardware and networking protocols. The ideal candidate will have 4-8 years of experience, an MS in a technical field, and strong skills in communicating technical concepts. The compensation package includes a base pay range of $71,000 to $137,000, alongside benefits and potential bonuses.