Technical Support Engineer - night shifts

Playson; United States; Remote; USD 62,000 - 95,000; Full time

Benefits offered by this job

Competitive salary

Quarterly bonuses

Remote work option

Medical insurance

Life-event financial support

Unlimited vacation

Unlimited sick leave

Professional development

Job summary

Playson приглашает Technical Support Engineer в интеграционный департамент. Роль включает поддержку интеграций партнёров, решение технических задач и взаимодействие с клиентами на ночных сменах. Работа удалённая с гибким графиком и возможной удалённой занятостью.

Опыт в iGaming, а также знания XML/JSON и REST приветствуются. Кандидат должен иметь сильные коммуникативные навыки, английский не ниже Upper-Intermediate и готовность расти в техническом плане.

Qualifications

• Ночной график и готовность к сменам ночью.
• Знакомство с инструментами мониторинга (Elastic, Dynatrace, Grafana).
• Пробивная, клиентоориентированная позиция и высокие стандарты работы.
• Сильные навыки решения проблем и устранения неполадок.
• Отличные устные и письменные коммуникативные навыки.
• Не ниже Upper-Intermediate English (письменный и устный).
• Желание быстро учиться и расти в техническом плане.
• Знание XML и JSON.
• Базовый опыт с Git и workflow version control.
• Понимание протоколов API (REST).
• Осведомлённость о цикле разработки ПО (SDLC).
• Знание iGaming будет плюсом.
• Практический опыт разработки на Java, C#, Node.js или TypeScript.
• Опыт работы в облачных инфраструктурах (AWS, Azure или GCP) и Kubernetes.
• Опыт работы с Jira и Atlassian stack.
• Базовые знания QA и тестовой среды.
• Опыт в техподдержке/DevOps/SRE и мониторинге.
• Опыт работы по Agile (Scrum или Kanban) и базовые навыки управления проектами.

Responsibilities

• Понимать и анализировать проблемы, находить решения.
• Тестирование интеграционных протоколов.
• Вторичная линия поддержки клиентов.
• Обеспечение высокого уровня обслуживания клиентов при 5 сменах в неделю.

Skills

Night shift readiness

Customer-facing attitude

Problem solving

Communication skills

English (Upper-Intermediate)

Learn quickly

XML/JSON

Git/version control

REST API understanding

SDLC awareness

iGaming familiarity

Java/C#/Node.js/TypeScript

Cloud infra (AWS/Azure/GCP)

Kubernetes

Jira/Atlassian

QA basics

Technical support/DevOps/SRE

Monitoring systems

Agile (Scrum/Kanban)

Tools

Elastic

Dynatrace

Grafana

Git

Jira

Atlassian stack

REST

XML

JSON

AWS

Azure

GCP

Kubernetes

Job description

Описание

Playson is a leading online gaming supplier, founded in 2012, which has developed worldwide recognition in the industry. We offer complete gaming solutions based on the latest technologies and detailed market analysis for the leading iGaming operators. Due to the dynamic growth, we are excited to invite a Technical Support Engineer for night shifts with a relevant background to apply for the role in our Integration Department. Technical Support Engineers at Playson is responsible for a full customer support service of our current partner's integrations.

Требования

• ready for only night shifts
• Familiarity with monitoring tools (e.g., Elastic, Dynatrace, Grafana)
• A proactive, client-focused attitude and strong work ethic
• Strong problem-solving and troubleshooting skills
• Effective communication skills, both written and verbal
• At least Upper-Intermediate English (written and spoken)
• Eagerness to learn quickly and grow technically
• Working knowledge of XML and JSON
• Basic experience with Git and version control workflows
• Understanding of API protocols (e.g., REST)
• Awareness of the software development lifecycle (SDLC)
• Would be beneficial to know:
• Familiarity with the iGaming industry
• Hands‑on software development experience with Java, C#, Node.js, or TypeScript
• Experience with cloud infrastructure (AWS, Azure, or GCP) and Kubernetes
• Experience using Jira and the Atlassian stack
• Basic understanding of QA processes and test environments
• Previous experience in a technical support, DevOps, or site reliability role
• Practical experience with monitoring systems
• Exposure to Agile frameworks (Scrum or Kanban) and basic project management skills
• The importance of the role is in:
• Understand and analyse issues, be able to find appropriate solutions
• Integration protocol testing
• Second-level customer support
• Delivering excellent customer service with 5 shifts a week

Условия

• Competitive Salary: We offer a competitive salary in EUR, subject to annual performance reviews
• Quarterly Bonuses: Benefit from a transparent and systematic quarterly bonus system
• Flexible Schedule: We offer a flexible work schedule to accommodate your needs
• Remote Work Option: Choose to work remotely, providing greater flexibility and comfort
• Medical Insurance: Receive comprehensive medical insurance for both you and a significant other
• Financial Support for Life Events: We provide financial support during special life events
• Unlimited Paid Vacation: Enjoy unlimited paid vacation leave
• Unlimited Paid Sick Leave: Take unlimited paid sick leave whenever necessary
• Professional Development: Get reimbursement for professional courses for your development
• The recruitment process looks like this:
• 1. HR interview (45 min)
• 2. Technical interview (60 min)
• 3. Final Interview (60 min)