Technical Support Engineer – night shifts

Playson; United States; Remote; USD 65,000 - 90,000; Full time

Benefits offered by this job

Flexible schedule

Remote work option

Medical insurance

Quarterly bonuses

Unlimited paid vacation

Job summary

Playson is a leading online gaming supplier inviting a Technical Support Engineer for night shifts in the Integration Department. You will provide full customer support for our partner integrations and work with monitoring tools to diagnose issues.

Ideal candidates have strong troubleshooting, good English, and familiarity with XML/JSON, REST, and Git. Remote work is available, with a competitive EUR salary and quarterly bonuses.

Qualifications

• Ability to understand and analyse issues and provide solutions.
• Experience with XML and JSON.
• Familiarity with API protocols (REST).
• Basic understanding of SDLC and testing processes.
• Hands-on with Git and version control workflows.
• Excellent written and verbal communication in English.

Responsibilities

• Understand and analyse issues and provide appropriate solutions.
• Perform integration protocol testing for partner integrations.
• Provide second-level customer support for integrations.
• Deliver excellent customer service across 5 shifts per week.

Skills

Night shifts

Monitoring tools

English (Upper-Intermediate)

Problem solving

Communication skills

XML/JSON

Git/version control

REST API

SDLC awareness

Tools

Git

Jira/Atlassian

Cloud concepts (AWS/Azure/GCP)

Kubernetes

Job description

Playson is a leading online gaming supplier, founded in 2012, which has developed worldwide recognition in the industry. We offer complete gaming solutions based on the latest technologies and detailed market analysis for the leading iGaming operators.

Due to the dynamic growth, we are excited to invite a Technical Support Engineer for night shifts with a relevant background to apply for the role in our Integration Department.

Technical Support Engineers at Playson is responsible for a full customer support service of our current partner’s integrations.

To succeed in the advertised role, you have:

• ready for only night shifts
• Familiarity with monitoring tools (e.g., Elastic, Dynatrace, Grafana)
• A proactive, client-focused attitude and strong work ethic
• Strong problem-solving and troubleshooting skills
• Effective communication skills, both written and verbal
• At least Upper-Intermediate English (written and spoken)
• Eagerness to learn quickly and grow technically
• Working knowledge of XML and JSON
• Basic experience with Git and version control workflows
• Understanding of API protocols (e.g., REST)
• Awareness of the software development lifecycle (SDLC)

Would be beneficial to know:

• Familiarity with the iGaming industry
• Hands-on software development experience with Java, C#, Node.js, or TypeScript
• Experience with cloud infrastructure (AWS, Azure, or GCP) and Kubernetes
• Experience using Jira and the Atlassian stack
• Basic understanding of QA processes and test environments
• Previous experience in a technical support, DevOps, or site reliability role
• Practical experience with monitoring systems
• Exposure to Agile frameworks (Scrum or Kanban) and basic project management skills

The importance of the role is in:

• Understand and analyse issues, be able to find appropriate solutions
• Integration protocol testing
• Second-level customer support
• Delivering excellent customer service with 5 shifts a week

What you get in return:

• Competitive Salary: We offer a competitive salary in EUR, subject to annual performance reviews
• Quarterly Bonuses: Benefit from a transparent and systematic quarterly bonus system
• Flexible Schedule: We offer a flexible work schedule to accommodate your needs
• Remote Work Option: Choose to work remotely, providing greater flexibility and comfort
• Medical Insurance: Receive comprehensive medical insurance for both you and a significant other
• Financial Support for Life Events: We provide financial support during special life events
• Unlimited Paid Vacation: Enjoy unlimited paid vacation leave
• Unlimited Paid Sick Leave: Take unlimited paid sick leave whenever necessary
• Professional Development: Get reimbursement for professional courses for your development

The recruitment process looks like this:

1. HR interview (45 min)
2. Technical interview (60 min)
3. Final Interview (60 min)

Ambitious goals require a quick ability to manoeuvre through changes in the world. Playson is all about that.

Looking forward to welcoming you to the iGaming world!

By submitting your application, you acknowledge that your personal data will be processed in accordance with our Privacy Policy.