24/7 Cloud Network Automation Engineer

Vultr; Yorktown (VA); Remote; USD 41,000 - 55,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) plan with match

Professional development reimbursement

Paid holidays and PTO

Sabbatical every 5 years

Remote office setup stipend

Internet reimbursement

Gym membership reimbursement

Job summary

Vultr is seeking a Technical Support Engineer to join the global Technical Support team. You will provide advanced technical support for Vultr’s cloud products and infrastructure, serving as an escalation point and assisting customers and internal teams in diagnosing platform-related issues.

Responsibilities include handling complex incidents, conducting root-cause analysis, coordinating with multiple internal teams, and contributing to knowledge base improvements.

Qualifications

• 3+ years in enterprise technical support or equivalent.
• Strong Linux command-line troubleshooting experience.
• Solid understanding of enterprise networking and cloud fundamentals.

Responsibilities

• Respond to customer inquiries with technical guidance on Vultr products.
• Act as first responder to platform-level alerts and incidents.
• Lead complex incident analysis and root-cause investigations.
• Coordinate with internal teams to resolve outages.
• Develop preventive actions from incident trends.
• Support escalated customer complaints with clear communication.
• Serve as escalation point for other Technical Support Specialists.
• Create and maintain internal documentation and procedures.
• Assist in maintaining enterprise customer environments.
• Set diagnostic standards and best practices for support.
• Participate in 24/7 team-based operations.

Skills

Enterprise technical support

Linux CLI troubleshooting

Networking fundamentals

Cloud infrastructure

Customer service

English proficiency

24/7 operations

Education

Bachelor's degree in CS/related field

Tools

Linux

Networking concepts

Incident management tools

Job description

Vultr is seeking a Technical Support Engineer to join the global Technical Support team. You will provide advanced technical support for Vultr’s cloud products and infrastructure, serving as an escalation point and assisting customers and internal teams in diagnosing platform-related issues.

Responsibilities include handling complex incidents, conducting root-cause analysis, coordinating with multiple internal teams, and contributing to knowledge base improvements.