Technical Support Engineer - Network & Cloud Infra

Vultr; Milton (MA); Presencial; USD 41.000 - 55.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

401(k) plan with match

Professional development reimbursement

Holidays + PTO accrual

Sabbatical every 5 years

Remote office stipend

Internet reimbursement

Gym membership reimbursement

Descripción de la vacante

Vultr is seeking a Technical Support Engineer to join our global Technical Support team. You will provide advanced technical support for Vultr’s cloud products and infrastructure, serving as an escalation point for complex issues and working with customers and internal teams to diagnose and resolve platform problems.

The role emphasizes incident handling, root cause analysis, documentation, and collaboration with systems, network, and engineering teams.

Formación

• 3+ years of enterprise technical support experience.

Responsabilidades

• Respond to customer inquiries and provide technical guidance on Vultr products and services.

Conocimientos

Linux systems

Networking concepts

Enterprise support

Customer service

English proficiency

Herramientas

CLI

Descripción del empleo

Vultr is seeking a Technical Support Engineer to join our global Technical Support team. You will provide advanced technical support for Vultr’s cloud products and infrastructure, serving as an escalation point for complex issues and working with customers and internal teams to diagnose and resolve platform problems.

The role emphasizes incident handling, root cause analysis, documentation, and collaboration with systems, network, and engineering teams.