Technical Support Engineer Intern

Jobtailor; Addison (TX); On-site; USD 25,000 - 34,000; Full time

Job summary

Tanium internship opportunity in Addison, TX invites an undergraduate student to join a hands-on program working with real customer deployments. You will learn to support, operate, and integrate Tanium technology while collaborating with a dedicated mentor on security, operations, asset management, and risk questions.

You will develop practical skills in technical issue resolution, root-cause analysis, and documenting best practices, with chances to test in a home lab and assist with upgrades.

Qualifications

• Current undergraduate student enrolled at a college or university.
• GPA of 3.5 or above.
• Authorized to work in the U.S.
• Available full-time for 2027-06-07 to 2027-08-13.
• Eligible graduation date December 2027 or Spring 2028.
• Some experience with endpoints, networking, or operating systems/servers.
• IT Helpdesk experience preferred.
• Other experience working with customers is a plus.

Responsibilities

• Support Tanium’s customer organization by resolving technical issues and answering questions.
• Work with a 1:1 mentor TSE on real-world customer problems in security, operations, asset management, and risk management.
• Contribute to triaging technical issues, engaging with customers, and conducting root cause analysis on live production implementations.
• Support security, operations, and general automation efforts.
• Assist customers with Tanium platform/module upgrades.
• Partner with other TSEs on assigned cases.
• Execute special projects with peer interns.
• Learn to support, operate, and integrate Tanium technology.
• Document best practices, track activity, document root causes, and complete accurate reports.
• Test the product in a home lab environment.

Skills

Technical Support

Root Cause Analysis

Customer Engagement

Endpoint Experience

IT Helpdesk Experience

Education

Undergraduate student

Tools

Tanium Platform

Job description

• Support Tanium’s customer organization by resolving technical issues and answering technical questions
• Work with a 1:1 mentor TSE on real-world customer problems in security, operations, asset management, and risk management
• Contribute to triaging technical issues, engaging with customers, and conducting root cause analysis on live production implementations
• Support security, operations, and general automation efforts
• Assist customers with Tanium platform/module upgrades
• Partner with other TSEs on assigned cases
• Execute special projects with peer interns
• Learn to support, operate, and integrate Tanium technology
• Document best practices, track activity, document root causes, and complete accurate reports
• Test the product in a home lab environment

Requirements

• Authorization to work in the U.S. now and in the future
• Availability to work full-time from June 7, 2027 – August 13, 2027
• Currently enrolled undergraduate student at a college or university
• Eligible graduation date of December 2027 or Spring 2028
• GPA of 3.5 or above
• Some experience with endpoints, networking, or operating systems/servers
• IT Helpdesk experience preferred
• Other experience working with customers is a plus

Core Competencies

Demonstrates strong problem-solving abilities in technical support, particularly in security, operations, and asset management. Proficient in conducting root cause analysis and documenting best practices while collaborating effectively with team members and customers.

Highest-signal resume keywords

• Technical Support
• Root Cause Analysis
• Customer Engagement
• Endpoint Experience
• IT Helpdesk Experience

Hard Skills

• Technical Issue Resolution
• Root Cause Analysis
• Endpoint Management
• Networking
• Operating Systems
• Server Management
• Automation
• Tanium Platform Support
• Documentation
• Testing

Soft Skills

• Collaboration
• Communication
• Customer Service

Industry Keywords

• Security
• Operations
• Asset Management
• Risk Management
• IT Helpdesk

Tools & Technologies

• Tanium Technology