Technical Support Engineer (TSE) Intern

Tanium; Town of Vermont (WI); Hybrid; USD 32,000 - 43,000; Full time

Benefits offered by this job

401k matching

Communications allowance

Job summary

Tanium is seeking a TSE Intern to support our enterprise customer base, including DoD and Fortune 100 clients. You will work under a 1:1 mentor, triage issues, analyze root causes, and assist with security, operations, and automation tasks.

This internship follows a hybrid schedule, requiring presence in Addison, TX at least three days per week. The role pays $27.00 per hour, with 401k matching and a monthly communications reimbursement allowance.

Qualifications

• Undergraduate student currently enrolled in college or university.
• GPA of 3.5 or above.
• Some experience with endpoints, networking or operating systems/servers.
• IT Helpdesk experience preferred.
• Eligible graduation dates: December 2027 or Spring 2028.

Responsibilities

• Work with a 1:1 mentor TSE on real-world customer problems in security, operations, asset management and risk management.
• Triaging technical issues, engaging with customers, and conducting root cause analysis on live Tanium deployments.
• Support security, operations, and automation efforts and assist with client upgrades.
• Collaborate with other TSEs to handle cases and learn best practices.
• Contribute to special projects with peer interns that impact Tanium.

Skills

Customer experience

Independence

Attention to detail

Communication

Networking basics

Endpoints

Operating systems

Helpdesk experience

Job description

The Basics:

As a Tanium Technical Support Engineer (TSE) Intern, you will support Tanium’s world-class customer organization, responsible for the satisfaction & retention of our enterprise customers, including the U.S. Department of Defense and over half the Fortune 100. With a primary focus on customer satisfaction, TSE work both reactively and proactively to improve the overall experience of Tanium customers. This includes serving our customers by resolving technical issues & answering technical questions in a timely manner. TSE interns experience this foundational role in our organization through 1:1 mentorship, team triaging efforts, & shadowing opportunities.

This position follows the Company’s hybrid schedule which currently requires employees to work in the office at one of the following locations a minimum of three days per week: Addison, TX

The hourly rate for this internship is $27.00. The hourly rate is an estimate for what Tanium will pay an intern. The actual rate offered may be adjusted based on a variety of factors, including but not limited to, education, skills, training, and experience. In addition to an hourly rate, interns will be eligible for 401k matching and a monthly allowance for communications reimbursement.

What you’ll do:

• Work with a 1:1 mentor TSE as they take on real-world customer problems in security, operations, asset management, & risk management.
• Contribute to triaging technical issues, engaging with customers, and conducting root cause analysis on live production implementations of Tanium.
• Support efforts will encompass security (Forensics, Cyber Threat Intelligence, Incident Response), operations (Compliance, Vulnerability Scanning, Patching, Integrity Monitoring), & general automation.
• Assist customers with Tanium platform/module upgrades.
• Partner with other TSEs to assist with their assigned cases.
• Shape, execute & deliver special projects with your peer interns that directly impacts Tanium.
• Acquire a deep understanding of how the technology of our product works and how to support, operate & integrate it.
• Learn how to document best practices as well as track activity, document root causes, & complete accurate reports.
• Rigorously test our product in a home lab environment.

We’re looking for someone with:

• Authorization to work in the U.S. now & in the future
• Availability to work full-time from June 7, 2027 – August 13, 2027
• Undergraduate student currently enrolled in a college or university
• Eligible graduation dates: December 2027 or Spring 2028
• GPA of 3.5 or above
• Some experience with endpoints, networking or operating systems/servers
• Love for creating an amazing customer experience
• Can work independently with good judgement and attention to detail
• IT Helpdesk experience preferred
• Other experience working with customers is a plus

About Tanium

Tanium is the Autonomous IT company. Driven by AI and real-time endpoint intelligence, Tanium Autonomous IT empowers IT and security teams to make their organizations unstoppable.

Many of the world’s leading organizations trust Tanium’s single, unified platform for endpoint management and security toinnovate faster, stay resilient and move business forward with confidence, at scale. To learn how Tanium delivers Autonomous IT for unstoppable business – visit www.tanium.com and follow us on LinkedIn and X.

On a mission. Together.

At Tanium, we are stewards of a culture that emphasizes the importance of collaboration, respect, and diversity. In our pursuit of revolutionizing the way some of the largest enterprises and governments in the world solve their most difficult IT challenges, we are strengthened by our unique perspectives and by our collective actions.

As a global organization with stakeholders around the world, it’s imperative that the diversity of our customers and communities is reflected internally in our team members. We strive to create a diverse and inclusive environment where everyone feels they have opportunities to succeed and grow because we know that only together can we do great things.

Our commitment to excellence and innovation has earned us a place on the Forbes Cloud 100 list for ten consecutive years, and we continue to be recognized worldwide as a great place to work.

Each of our team members has 5 days set aside as volunteer time off (VTO) to contribute to the communities they live in and give back to the causes they care about most. Interns and other Tanium contractors are eligible for VTO after 90 days of employment.

Tanium is an Equal Opportunity and Affliative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, gender identity, sexual orientation, disability, protected Veteran status, or other legally protected categories. If you require a reasonable accommodation in searching for a job opening, completing an application, interviewing, or completing any pre-employment testing or requirements, please contact [e-mail]. For more information refer to the “Know Your Rights” poster which is available here - https://www.eeoc.gov/poster.

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