Technical Support Engineer - Global Travel & Training

KLA; Arizona; On-site; USD 45,000 - 76,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life insurance

401(k) including company matching

Employee stock purchase program (ESPP)

Tuition reimbursement

Paid time off and holidays

EAP and wellness benefits

Job summary

KLA is seeking a Field Service/Technical Support professional in Chandler, AZ to respond to complex issues on semiconductor equipment. The role involves diagnosing and debugging advanced optical, electro-mechanical systems and related software, collaborating with field teams, and delivering clear postmortem reports.

Travel up to 70% domestically and internationally is required, with opportunities to train customers and install or upgrade tools as needed.

Qualifications

• Master's degree with related work experience (0+ years) or Bachelor's with 2+ years
• Electrical and mechanical experience; optical experience preferred
• Must be able to travel 40-70% domestically and internationally

Responsibilities

• Respond to ongoing technical issues of KLA equipment where field product support teams were unable to solve.
• Assist field engineers in diagnosing, troubleshooting, and debugging sophisticated optical/electro/mechanical equipment, computer systems, and software solutions.
• Collaborate with specialists and other teams to craft optimized action plans to resolve issues and recover equipment functionality to customer satisfaction.
• Travel within the region and worldwide to support escalated issues on-site on short notice.
• Create documentation content related to troubleshooting processes, technical findings, and postmortem reports.
• May be involved in tool installation, relocation, and upgrade of equipment.
• Provide technical training.

Skills

Electrical experience

Mechanical experience

Optical experience

Education

Master's degree

Bachelor's degree

Job description

KLA is seeking a Field Service/Technical Support professional in Chandler, AZ to respond to complex issues on semiconductor equipment. The role involves diagnosing and debugging advanced optical, electro-mechanical systems and related software, collaborating with field teams, and delivering clear postmortem reports.

Travel up to 70% domestically and internationally is required, with opportunities to train customers and install or upgrade tools as needed.