Technical Support Engineer – Global Services (On-Site, Travel)

Rad; Mahwah (NJ); On-site; USD 60,000 - 90,000; Full time

Job summary

A leading telecommunications company in Mahwah, NJ is seeking a Technical Support Engineer to join their Global Services team. This role involves serving as the primary contact for customer support issues, providing both remote and on-site troubleshooting for various products. Candidates should possess a solid background in Carrier Ethernet technology and relevant protocols, such as VLANs and routing. A degree in a technical field is preferred, along with the willingness to travel occasionally.

Qualifications

• Strong understanding of Carrier Ethernet technology.
• Familiarity with IP/Ethernet protocols including VLANs, routing, and switching.
• Experience with Quality of Service (QOS) mechanisms.

Responsibilities

• Provide technical support via telephone, web, and email.
• Analyze network and equipment configuration issues.
• Collaborate with departments to resolve customer issues.
• Conduct technical training sessions for co-workers and customers.
• Offer on-site troubleshooting as needed.

Skills

Carrier Ethernet Technology

IP/Ethernet – VLANs, Routing, Switching

QOS – Prioritization and Policing

IT Network Administration

Education

BA or BS in technical fields

Job description

A leading telecommunications company in Mahwah, NJ is seeking a Technical Support Engineer to join their Global Services team. This role involves serving as the primary contact for customer support issues, providing both remote and on-site troubleshooting for various products. Candidates should possess a solid background in Carrier Ethernet technology and relevant protocols, such as VLANs and routing. A degree in a technical field is preferred, along with the willingness to travel occasionally.