Technical Support Engineer #1324

Rad; Mahwah (NJ); On-site; USD 60,000 - 90,000; Full time

Job summary

A leading telecommunications company in Mahwah, NJ is seeking a Technical Support Engineer to join their Global Services team. This role involves serving as the primary contact for customer support issues, providing both remote and on-site troubleshooting for various products. Candidates should possess a solid background in Carrier Ethernet technology and relevant protocols, such as VLANs and routing. A degree in a technical field is preferred, along with the willingness to travel occasionally.

Qualifications

• Strong understanding of Carrier Ethernet technology.
• Familiarity with IP/Ethernet protocols including VLANs, routing, and switching.
• Experience with Quality of Service (QOS) mechanisms.

Responsibilities

• Provide technical support via telephone, web, and email.
• Analyze network and equipment configuration issues.
• Collaborate with departments to resolve customer issues.
• Conduct technical training sessions for co-workers and customers.
• Offer on-site troubleshooting as needed.

Skills

Carrier Ethernet Technology

IP/Ethernet – VLANs, Routing, Switching

QOS – Prioritization and Policing

IT Network Administration

Education

BA or BS in technical fields

Job description

Overview:

We are looking for a Technical Support Engineer to join our Global Services team. Location: Mahwah, NJ, USA.

Responsibilities:

• Function as primary customer contact for all assigned cases by providing telephone, web, and email based technical support for RAD Data Communication, Inc.’s products.
• Analyze network and equipment configuration problems and defects.
• Interface with 3rd Tier Technical Support, Engineering, Product Management, and other departments to address customer’s issues in the most effective manner.
• Present technical training to co-workers and customers as needed.
• Provide on-site troubleshooting and support when required.

Requirements:

• Carrier Ethernet Technology
• IP/Ethernet – VLANs, Routing, Switching
• QOS – Prioritization and Policing
• IT Network Administration
• BA or BS in technical fields is highly desirable
• Approximately 15% travel
• Will train right candidate