Technical Support Engineer: Field & Software Systems

Zephyrus Engineering Limited; Philadelphia (Philadelphia County); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading engineering firm in Philadelphia seeks an experienced Technical Support Engineer to provide top-tier technical assistance for design software and maintain IT infrastructure. The ideal candidate will have at least 3 years of technical support experience and strong troubleshooting skills. This position involves collaboration with software vendors and ensuring field engineers are equipped with the necessary tools and technologies.

Qualifications

• 3+ years of technical support or IT experience, OR a relevant Bachelor's degree and 1+ year of experience.

Responsibilities

• Provide technical assistance for design software.
• Install, configure, and maintain engineering software.
• Collaborate with software vendors.
• Maintain IT infrastructure.
• Troubleshoot hardware-related issues.
• Ensure field engineers have access to tools.
• Provide on-site and remote support for engineering technologies.
• Manage calibration and upkeep of surveying equipment.
• Assist with technology integration.
• Implement automation solutions.
• Maintain logs of support activities.
• Develop user manuals and technical guides.
• Monitor systems and report status.

Skills

Technical support

Software maintenance

Troubleshooting

Field Technology Support

Education

Bachelor's Degree in Computer Science or related field

Tools

AutoCAD

Revit

Civil 3D

Job description

A leading engineering firm in Philadelphia seeks an experienced Technical Support Engineer to provide top-tier technical assistance for design software and maintain IT infrastructure. The ideal candidate will have at least 3 years of technical support experience and strong troubleshooting skills. This position involves collaboration with software vendors and ensuring field engineers are equipped with the necessary tools and technologies.