Field Systems Engineer — MSP IT & Cybersecurity

Harbor IT; Boston (MA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits package

401(k) retirement plan with company match

Job summary

A Managed Service Provider in Boston is seeking a highly skilled IT Field Engineer. The role combines strong technical support with outstanding customer service, requiring both onsite and remote support. Ideal candidates have 4-5 years of IT experience, possess strong communication skills, and a Bachelor's degree. You will troubleshoot IT issues, manage client environments, and work on technical projects in a fast-paced MSP setting, fostering strong customer relationships and operational excellence.

Qualifications

• 4–5+ years of experience in IT support, systems administration, or MSP engineering roles.
• Proven ability to communicate complex technical concepts to non-technical users.
• Strong work ethic, self-motivation, and ownership mentality.

Responsibilities

• Provide day-to-day troubleshooting and technical support for various IT issues.
• Lead and participate in technical projects including installations and migrations.
• Document work performed and maintain accurate client documentation.

Skills

Customer support

Technical troubleshooting

Communication skills

Team collaboration

Self-motivation

Education

Bachelor’s Degree or equivalent professional experience

Tools

Active Directory

Microsoft 365

VMware

ITSM platforms

Job description

A Managed Service Provider in Boston is seeking a highly skilled IT Field Engineer. The role combines strong technical support with outstanding customer service, requiring both onsite and remote support. Ideal candidates have 4-5 years of IT experience, possess strong communication skills, and a Bachelor's degree. You will troubleshoot IT issues, manage client environments, and work on technical projects in a fast-paced MSP setting, fostering strong customer relationships and operational excellence.