Software Support Engineer

CultureFit; Buffalo Grove (IL); On-site; USD 70,000 - 90,000; Full time

Job summary

CultureFit Talent Partners seeks a Software Support Engineer to deliver high-quality technical support, installation, and training for company software solutions. The role balances customer-facing support with hands-on system implementation, requiring strong troubleshooting and communication skills, with up to 50% national travel. You will work at customer sites and remotely, as needed, ensuring successful software deployments.

Qualifications

• Bachelor’s degree in Computer Science, IT, or related field (or equivalent experience)
• Strong experience supporting Windows environments (Windows 10/11, Windows Server)
• Working knowledge of TCP/IP, DNS, and basic networking troubleshooting
• Experience in a technical support or customer-facing role
• Strong problem-solving and communication skills
• Willingness to travel up to 50% (out of state)

Responsibilities

• Provide remote technical support via phone and email for proprietary software
• Troubleshoot Windows OS, networking, and system-level issues
• Install, configure, and support software at customer sites
• Assist with network configuration and system integration
• Diagnose and resolve software and hardware issues on-site and remotely
• Deliver customer training sessions (on-site and classroom)
• Manage Windows servers and database environments as needed
• Document issues, solutions, and best practices to improve support efficiency
• Represent the company professionally in all interactions

Skills

Windows troubleshooting

Networking fundamentals

Customer-facing support

Problem-solving

Communication skills

Education

Bachelor’s degree in Computer Science/IT or related field

Tools

Microsoft SQL Server

Oracle

PostgreSQL

Windows Server

Linux

Job description

The Software Support Engineer is responsible for delivering high-quality technical support, installation, and training for company software solutions. This role combines customer-facing support with hands-on system implementation, requiring strong troubleshooting skills, technical expertise, and the ability to communicate effectively with customers both remotely and on-site. There is up to 50% national travel for this role.

KEY RESPONSIBILITIES:

• Provide remote (phone/email) technical support for company proprietary software applications
• Troubleshoot Windows OS, networking, and system-level issues impacting software performance
• Install, configure, and support company software at customer sites
• Assist customers with network configuration, system integration, and basic IT administration
• Diagnose and resolve software and hardware issues both remotely and on-site
• Deliver customer training sessions (on-site and classroom) for individuals and groups
• Set up and maintain Windows servers and database environments as needed
• Collaborate on and lead technical projects related to software, systems, and infrastructure
• Document issues, solutions, and best practices to improve support efficiency
• Manage multiple support requests, prioritize effectively, and follow through to resolution
• Represent company professionally in all customer interactions
• Perform additional duties as assigned

QUALIFICATIONS & EXPERIENCE

REQUIRED:

• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience)
• Strong experience supporting Windows environments (Windows 10/11, Windows Server)
• Working knowledge of networking fundamentals (TCP/IP, DNS, basic infrastructure troubleshooting)
• Experience in a technical support or customer-facing support role
• Strong problem-solving and analytical skills
• Excellent verbal and written communication skills
• Willingness to travel (out of state) up to 50% of time

PREFERRED:

• Experience with database systems (Microsoft SQL Server, Oracle, PostgreSQL)
• Familiarity with Linux environments is a plus
• Experience with software installation, deployment, or system integration
• Background in manufacturing, automation, or SMT equipment is a plus