Product Support Specialist: Industrial Tech & Systems

Phoenix Contact USA; Middletown Township (PA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401k matching

Generous time off package

Fully paid maternity leave

Fully paid paternity leave

Job summary

A leading technology company in Pennsylvania is seeking a Product Support Specialist to provide level 1 technical support to customers, sales personnel, and channel partners. This entry-level position requires a bachelor's degree in engineering or related fields, along with strong interpersonal and electrical engineering knowledge. Responsibilities include answering customer inquiries via calls and emails, documenting details in the CRM system, and advising customers on product applications. The role offers a full-time employment type with additional benefits.

Qualifications

• Demonstrate Level 1 across competency across all product areas.
• Ability to communicate technical concepts to non-technical people.
• Knowledge of electrical engineering design fundamentals.

Responsibilities

• Provide answers to questions through inbound calls, e-mails, and chats.
• Document customer inquiries in CRM system.
• Advise customers how to apply products effectively.
• Continuously develop knowledge on products and applications.

Skills

Technical support

Interpersonal skills

Electrical engineering knowledge

Analytical skills

Education

Bachelor's degree in engineering or technical focus

AS in Engineering or related field

Job description

A leading technology company in Pennsylvania is seeking a Product Support Specialist to provide level 1 technical support to customers, sales personnel, and channel partners. This entry-level position requires a bachelor's degree in engineering or related fields, along with strong interpersonal and electrical engineering knowledge. Responsibilities include answering customer inquiries via calls and emails, documenting details in the CRM system, and advising customers on product applications. The role offers a full-time employment type with additional benefits.