Technical Support Engineer

Zephyrus Engineering Limited; Philadelphia (Philadelphia County); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading engineering firm in Philadelphia seeks an experienced Technical Support Engineer to provide top-tier technical assistance for design software and maintain IT infrastructure. The ideal candidate will have at least 3 years of technical support experience and strong troubleshooting skills. This position involves collaboration with software vendors and ensuring field engineers are equipped with the necessary tools and technologies.

Qualifications

• 3+ years of technical support or IT experience, OR a relevant Bachelor's degree and 1+ year of experience.

Responsibilities

• Provide technical assistance for design software.
• Install, configure, and maintain engineering software.
• Collaborate with software vendors.
• Maintain IT infrastructure.
• Troubleshoot hardware-related issues.
• Ensure field engineers have access to tools.
• Provide on-site and remote support for engineering technologies.
• Manage calibration and upkeep of surveying equipment.
• Assist with technology integration.
• Implement automation solutions.
• Maintain logs of support activities.
• Develop user manuals and technical guides.
• Monitor systems and report status.

Skills

Technical support

Software maintenance

Troubleshooting

Field Technology Support

Education

Bachelor's Degree in Computer Science or related field

Tools

AutoCAD

Revit

Civil 3D

Job description

Philadelphia, Pennsylvania, United States

Overview

About the job Technical Support Engineer

At Zephyrus Engineering, we specialize in providing innovative and sustainable engineering solutions across multiple sectors, including civil, environmental, structural, and geo technical engineering. Our mission is to create infrastructure and engineering solutions that meet today's challenges while promoting environmental stewardship. We operate at the intersection of technology and engineering, ensuring high-quality project delivery across commercial, public, and industrial domains.

As part of our commitment to operational excellence, we seek a Technical Support Engineer to provide top-tier technical support and maintenance for the critical systems and technologies that drive our projects. This role is vital to ensuring the smooth operation of the software, hardware, and tools we use across our engineering processes.

Within Zephyrus Engineering Limited, the Customer Service & Support (CSS) department builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we help customers and partners resolve their issues quickly, prevent future problems from occurring, and demonstrate new ways to achieve more from their investment.

In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth by honing your problem-solving, collaboration and research skills, and developing your technical proficiency.

Zephyrus engineering Limitedmission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Software Support: Provide technical assistance for design software such as AutoCAD, Revit, Civil 3D, and project management tools.
• Software maintenance: Install, configure, and maintain engineering software systems to ensure optimal performance.
• Vendor collaboration: Collaborate with software vendors to resolve issues and provide updates to engineering teams.
• Hardware and Network Support: Maintain IT infrastructure, including workstations, servers, and network equipment, to ensure smooth operations.
• Troubleshooting: Troubleshoot and resolve hardware-related issues with computers, printers, GPS systems, and surveying equipment.
• Field access: Ensure field engineers have access to functioning tools and technologies at project sites.
• Field Technology Support: Provide on-site and remote technical support for engineering technologies, including drones, GPS units, and data collection devices.
• Calibration and upkeep: Manage the calibration and upkeep of surveying equipment and sensors used in geotechnical and civil projects.
• System Integration and Automation: Assist with integrating new technologies into existing workflows (e.g., BIM systems, cloud-based tools).
• Automation: Implement automation solutions to streamline project management and technical processes.
• Documentation and Reporting: Maintain detailed logs of support activities, troubleshooting steps, and resolutions.
• User guides: Develop user manuals and technical guides for internal teams to ensure smooth system usage.
• Status monitoring: Monitor and report on the status of systems and technologies to management.

Qualifications

Required/Minimum Qualifications

• 3+ years technical support, technical consulting experience, or information technology experience
• OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 1+ year(s) technical support, technical consulting experience, or information technology experience.