Field Engineer 3

Netpace Inc; Philadelphia (Philadelphia County); On-site; USD 65,000 - 90,000; Full time

Job summary

Netpace Inc. in Philadelphia, PA is seeking a Field Engineer to install, diagnose and maintain computer hardware and software at client sites and depots. This role supports desktops, laptops, servers and network devices, with emphasis on reliability and customer satisfaction.

You will perform upgrades, disk replacements on storage products, and ensure systems operate with approved applications. Travel between local sites may be required, and you will follow Help Desk guidance while delivering

Qualifications

• 1+ year computer support experience.
• Ability to install, diagnose and repair desktop hardware and software.
• Experience with servers, printers and network devices.

Responsibilities

• Install, diagnose, maintain and service computer-related products at customer sites or depots.
• Provide hardware and software support for desktops, laptops and servers.
• Maintain and support legacy products and enterprise storage devices.
• Perform deployments, moves, adds and changes as required.
• Test PCs, networks and client applications and ensure SLAs.

Skills

Computer hardware

Software troubleshooting

Networking support

Desktop & server support

Customer service

Job description

Title: Field Engineer

Location: Philadelphia, Pennsylvania 19146

Duration: 10+ months

Driving or non-driving? Non-Driving but may have to drive between sites

Job Summary

• Computer hardware set up, basic hardware and software troubleshooting stills
• Provides support for software, hardware and networking support for desktops, laptops and servers.
• Provides maintenance and support on legacy products. Supports Core, server products.
• Performs disk replacement on enterprise storage products
• Installs and maintains PCs and associated software, networks, servers and peripherals
• Supports network products from operational and maintenance perspectives
• Performs installs, moves, adds and changes as required
• Tests and certifies PCs, networks, servers and client approved applications
• Provides follow-up on problems or escalation.
• Maintains a high degree of professionalism in actions, demeanor and dress.
• Ensures customer satisfaction throughout the service delivery transaction.
• Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system

Job Description

• 1+ year computer support experience, basic hardware and software skills. Good work ethic, good organizational skills.
• As a Field Engineer 3, you will perform activities associated with installing, diagnosing, maintaining and servicing computer-related products, including but not limited to desktop & laptop computers, printers, network devices, standard software, and low-end servers at customer sites, and/or depot locations.
• This is a journeyman position for the typical desk side support technician.
• You will be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools.
• You will also apply personal knowledge to resolve product support issues that could not be addressed by service desk.
• Your assignments will range in complexity from troubleshooting and repair to more difficult device repair, including reloading and re-imaging of PCs/laptops, and installing and optimizing HW/SW networking products