Technical Support Engineer - Customer Champion

Drive Capital; Raleigh (NC); On-site; USD 80,000 - 100,000; Full time

Job summary

Drive Capital is seeking a Customer Support Engineer to provide technical support and build trusted relationships. The role requires 5+ years in customer-facing positions with expertise in enterprise IT infrastructure and Linux. Responsibilities include resolving technical issues, providing field services, and advocating for customer priorities. Candidates should possess scripting skills, excellent communication abilities, and a relevant degree. The position is full-time based in Raleigh, North Carolina, with a focus on customer satisfaction and continuous improvement.

Qualifications

• 5+ years of experience in customer-facing, pre-sale/post-sale positions.
• Extensive knowledge in enterprise IT infrastructure, networking, and storage.
• Knowledge of Linux system administration.
• Scripting skills in bash or other languages required.

Responsibilities

• Respond to technical support issues and resolve or escalate them.
• Provide field services for installations, upgrades, and troubleshooting.
• Build trusted customer relationships and provide continuous improvement support.
• Manage workload to meet KPIs and ensure customer satisfaction.

Skills

Customer-facing experience

Knowledge of enterprise IT infrastructure

Linux system administration

Networking and troubleshooting

Bash scripting

File systems and scale-out NAS implementation

Business communication skills

Education

MS or B.Sc. in CS, CE, EE or related fields

Job description

Drive Capital is seeking a Customer Support Engineer to provide technical support and build trusted relationships. The role requires 5+ years in customer-facing positions with expertise in enterprise IT infrastructure and Linux. Responsibilities include resolving technical issues, providing field services, and advocating for customer priorities. Candidates should possess scripting skills, excellent communication abilities, and a relevant degree. The position is full-time based in Raleigh, North Carolina, with a focus on customer satisfaction and continuous improvement.