Senior Technical Support Enablement Coach

Drive Capital; Raleigh (NC); On-site; USD 100,000 - 150,000; Full time

Job summary

Drive Capital in Raleigh, North Carolina, seeks a Technical Support Enablement Trainer to design, deliver, and scale training for the Customer Success team. You will partner with Technical Enablement, Product, and cross-functional leaders to ensure CS professionals have the skills to drive adoption and satisfaction.

The role emphasizes hands-on learning, live sessions, LMS stewardship, and ongoing content updates to reflect product releases and industry practices. Travel may be required.

Qualifications

• Proven track record in designing and delivering training programs for customer-facing teams.
• Experience with highly technical support procedures in similar industries to VAST Data.
• Strong facilitation and presentation skills, both virtual and in-person.
• Excellent written communication and instructional design capabilities.
• Familiarity with LMS platforms, adult learning principles, and training evaluation methods.
• Demonstrated ability to work cross-functionally and manage multiple priorities.
• Background in Customer Success, Professional Services, Support, Enablement, Learning & Development, or a similar field.

Responsibilities

• Design, deliver, and scale training content for the Customer Success team, covering onboarding, product knowledge, and best practices for customer engagement.
• Facilitate live training sessions, webinars, and workshops to drive engagement and retention.
• Collaborate with SMEs to ensure content accuracy, relevance, and practicality.
• Maintain a library of up-to-date materials, playbooks, and certifications aligned with goals.
• Track progress in LMS and update materials for new releases and changes.
• Measure training impact with KPIs and iterate programs based on feedback.

Skills

Training program design

Facilitation skills

Instructional design

LMS familiarity

Adult learning principles

Cross-functional collaboration

Customer success background

Public speaking/presentation

Technical support procedures

Tools

VMware

Docker

Hardware lab management

Job description

Drive Capital in Raleigh, North Carolina, seeks a Technical Support Enablement Trainer to design, deliver, and scale training for the Customer Success team. You will partner with Technical Enablement, Product, and cross-functional leaders to ensure CS professionals have the skills to drive adoption and satisfaction.

The role emphasizes hands-on learning, live sessions, LMS stewardship, and ongoing content updates to reflect product releases and industry practices. Travel may be required.