Senior Storage Support Engineer - Field & Post-Sales

Drive Capital; Seattle (WA); On-site; USD 80,000 - 100,000; Full time

Job summary

Drive Capital is seeking a Customer Support Engineer in Seattle to provide technical expertise and handle post-sales activities. You will build trusted relationships with customers, respond swiftly to technical issues, and manage feature requests. Candidates should have at least 5 years of experience with complex storage solutions, strong Linux administration skills, and excellent communication abilities. The role includes about 20% travel and a rotational weekend shift every 8-12 weeks.

Qualifications

• 5+ years of experience in customer-facing roles with complex storage solutions.
• Strong knowledge of enterprise IT infrastructure and networking.
• Familiarity with Linux OS and networking troubleshooting.

Responsibilities

• Build trusted relationships with customers based on technical excellence.
• Respond to technical support issues and resolve them quickly.
• Manage Feature Requests and escalate issues as needed.

Skills

Customer-facing experience

Technical support

Linux system administration

Networking knowledge

Scripting (bash)

File systems experience

Excellent communication skills

Education

MS or B.Sc. in CS, CE, EE or related fields

Job description

Drive Capital is seeking a Customer Support Engineer in Seattle to provide technical expertise and handle post-sales activities. You will build trusted relationships with customers, respond swiftly to technical issues, and manage feature requests. Candidates should have at least 5 years of experience with complex storage solutions, strong Linux administration skills, and excellent communication abilities. The role includes about 20% travel and a rotational weekend shift every 8-12 weeks.