Senior Customer Support Engineer - AI Infrastructure

Drive Capital; San Francisco (CA); On-site; USD 100,000 - 130,000; Full time

Job summary

Drive Capital is seeking a Customer Support Engineer to join their team in San Francisco. The role requires 5+ years of customer-facing experience with complex storage solutions and strong Linux system administration skills. You will be responsible for providing technical support, managing customer relationships, and ensuring satisfaction. The position involves hands-on work, and you must be prepared for occasional travel and a rotational weekend shift. This is an opportunity to be at the heart of an innovative company in the AI era.

Qualifications

• 5+ years of experience in customer-facing roles working with complex storage solutions.
• Extensive experience in enterprise IT infrastructure and networking.
• Knowledge of Linux system administration and networking configurations.

Responsibilities

• Build trusted customer relationships through technical support.
• Respond quickly to technical support issues.
• Manage workload to meet KPIs and customer satisfaction.

Skills

Customer-facing experience

Complex storage solutions

Linux system administration

Networking knowledge

Bash scripting

File systems

High-performance computing

Communication skills

Education

MS or B.Sc. in CS, CE, EE or related fields

Tools

Linux

Job description

Drive Capital is seeking a Customer Support Engineer to join their team in San Francisco. The role requires 5+ years of customer-facing experience with complex storage solutions and strong Linux system administration skills. You will be responsible for providing technical support, managing customer relationships, and ensuring satisfaction. The position involves hands-on work, and you must be prepared for occasional travel and a rotational weekend shift. This is an opportunity to be at the heart of an innovative company in the AI era.