Technical Support Engineer — Drive Customer Impact & Product Quality

Hooked CRM; Columbia (MD); On-site; USD 50,000 - 75,000; Full time

Job summary

Hooked CRM is seeking a Support Engineer to enhance customer experience by resolving issues and providing insights into product improvements. This role requires strong technical skills and an ability to communicate effectively with customers.

The ideal candidate will have at least 2 years of experience in technical support, familiarity with modern web stacks, and excellent communication skills. If you are passionate about customer relations and technical problem-solving, apply now to join our team in Columbia, MD!

Qualifications

• Minimum of 2 years in a technical support or solutions engineering role.
• Strong ability to read and understand code.
• Clear written communication and customer empathy.

Responsibilities

• Resolve customer issues from intake to root cause.
• Document and triage bugs against the product backlog.
• Write internal tools to improve debugging processes.
• Build customer-facing knowledge base articles.

Skills

Technical support experience

TypeScript

React

Node

Written communication

HTTP/REST

SQL

Ticketing/CRM system

Job description

Hooked CRM is seeking a Support Engineer to enhance customer experience by resolving issues and providing insights into product improvements. This role requires strong technical skills and an ability to communicate effectively with customers.

The ideal candidate will have at least 2 years of experience in technical support, familiarity with modern web stacks, and excellent communication skills. If you are passionate about customer relations and technical problem-solving, apply now to join our team in Columbia, MD!