Technical Support Engineer: AI, APIs & Telephony (SaaS)

TechTree; United States; On-site; USD 34,440 - 61,992; Part time

Job summary

TechTree is seeking a highly technical Technical Customer Support Specialist to independently troubleshoot complex issues across APIs, integrations, and our AI audio platform. This independent contractor role requires navigating a fast-moving startup environment with minimal guidance and a strong ability to learn new features rapidly.

You will troubleshoot API-related issues, read and reason about code, and translate findings for customers and internal teams.

Qualifications

• 2–3 years of experience in technical customer support in SaaS/high-growth tech.
• Strong technical troubleshooting background.
• Ability to ramp quickly with minimal onboarding and operate in ambiguity.
• Fluent Mandarin is a strong plus.

Responsibilities

• Troubleshoot API-related issues and API integrations across the platform.
• Read and reason about code to diagnose problems.
• Translate technical findings into clear explanations for customers and internal teams.
• Troubleshoot telephony-related issues using AI integrations, SIP, Twilio, or other tools.

Skills

Technical troubleshooting

SaaS support

API debugging

Fast learner

Ambiguity handling

Tools

Twilio

SIP

APIs

GCP Logs

Job description

TechTree is seeking a highly technical Technical Customer Support Specialist to independently troubleshoot complex issues across APIs, integrations, and our AI audio platform. This independent contractor role requires navigating a fast-moving startup environment with minimal guidance and a strong ability to learn new features rapidly.

You will troubleshoot API-related issues, read and reason about code, and translate findings for customers and internal teams.