Technical Customer Support Specialist at fast-paced AI audio startup

TechTree; United States; On-site; USD 40,000 - 85,000; Full time

Job summary

TechTree seeks a Technical Customer Support Specialist to provide technical support for an AI audio platform. You will troubleshoot APIs, integrations, and telephony issues, translating technical findings for customers and teams in a fast‑moving startup.

The role requires 2–3 years in technical customer support, strong troubleshooting, and the ability to ramp quickly with minimal onboarding. Mandarin is a strong plus; experience with AI or communications tech is preferred.

Qualifications

• 2–3 years of technical customer support experience.
• Strong troubleshooting and API knowledge.
• Experience in SaaS or high-growth tech environments.
• Familiar with telephony integrations (SIP, Twilio) a plus.
• Mandarin language skills are a plus.

Responsibilities

• Independently troubleshoot complex issues across APIs, integrations, and the AI platform.
• Work in a fast-moving startup environment with minimal guidance.
• Translate technical findings into clear explanations for customers and internal teams.
• Troubleshoot telephony-related issues using AI integrations, SIP, Twilio, or other tools.

Skills

Technical troubleshooting

API troubleshooting

SaaS experience

Customer support

Telephony knowledge

Clear communication

Mandarin helpful

Tools

Twilio

SIP

Job description

About The Role

We are seeking a Technical Customer Support Specialist to provide technical support for an AI audio platform. You will troubleshoot APIs, integrations, and telephony issues, translating technical findings for customers and teams in a fast-paced startup environment.

What You'll Be Doing

• Independently troubleshoot complex issues across APIs, integrations, and the AI audio platform.
• Work in a fast-moving startup environment with minimal guidance.
• Translate complex technical findings into clear explanations for customers and internal teams.
• Troubleshoot telephony-related issues using AI integrations, SIP, Twilio, or other tools.

What We're Looking For

• 2–3 years of experience in technical customer support, preferably in SaaS or high-growth tech environments.
• Strong technical troubleshooting background.
• Proven ability to ramp quickly with minimal onboarding.
• Interest in AI and audio technologies.
• Experience in troubleshooting telephony-related issues using AI integrations, SIP, Twilio, or other tools.
• Fluent Mandarin language is a strong plus.

Compensation & Benefits

• Salary range: $40,000 - $85,000 USD
• This is an independent contractor role with no benefits.