AI-Driven Technical Support Specialist

Intercom; Chicago (IL); Hybrid; USD 62,000 - 74,000; Full time

Benefits offered by this job

Competitive salary and meaningful equity

Flexible paid time off policy

Paid parental leave program

Regular compensation reviews

Job summary

Intercom is hiring a Technical Support Specialist to enhance customer support experiences using AI. This role requires strong technical support experience and the ability to resolve complex queries effectively.

The candidate will ensure customers have a seamless experience with the product while contributing to solutions and product improvements. The position is hybrid, allowing for in-office and remote work.

Benefits include a competitive salary, medical coverage, and equity options.

Qualifications

• 3-4 years of technical support experience within a software/SaaS environment.
• Ability to troubleshoot and utilize resources to answer questions.
• Experience as Tier 2 or similar level of support.

Responsibilities

• Communicate efficiently with customers and provide world-class support.
• Own customer communications and issues until resolution.
• Work directly with product teams to identify and address issues.

Skills

Technical support experience

Understanding of APIs and webhooks

Strong customer focus

Strong communication skills

Strong problem-solving skills

Experience using SaaS platforms

Experience with AI tools

Tools

Slack

Chrome

Job description

Intercom is hiring a Technical Support Specialist to enhance customer support experiences using AI. This role requires strong technical support experience and the ability to resolve complex queries effectively.

The candidate will ensure customers have a seamless experience with the product while contributing to solutions and product improvements. The position is hybrid, allowing for in-office and remote work.

Benefits include a competitive salary, medical coverage, and equity options.