AI Audio Tech Support Engineer (APIs & Telephony)

TechTree; United States; On-site; USD 40,000 - 85,000; Full time

Job summary

TechTree seeks a Technical Customer Support Specialist to provide technical support for an AI audio platform. You will troubleshoot APIs, integrations, and telephony issues, translating technical findings for customers and teams in a fast‑moving startup.

The role requires 2–3 years in technical customer support, strong troubleshooting, and the ability to ramp quickly with minimal onboarding. Mandarin is a strong plus; experience with AI or communications tech is preferred.

Qualifications

• 2–3 years of technical customer support experience.
• Strong troubleshooting and API knowledge.
• Experience in SaaS or high-growth tech environments.
• Familiar with telephony integrations (SIP, Twilio) a plus.
• Mandarin language skills are a plus.

Responsibilities

• Independently troubleshoot complex issues across APIs, integrations, and the AI platform.
• Work in a fast-moving startup environment with minimal guidance.
• Translate technical findings into clear explanations for customers and internal teams.
• Troubleshoot telephony-related issues using AI integrations, SIP, Twilio, or other tools.

Skills

Technical troubleshooting

API troubleshooting

SaaS experience

Customer support

Telephony knowledge

Clear communication

Mandarin helpful

Tools

Twilio

SIP

Job description

TechTree seeks a Technical Customer Support Specialist to provide technical support for an AI audio platform. You will troubleshoot APIs, integrations, and telephony issues, translating technical findings for customers and teams in a fast‑moving startup.

The role requires 2–3 years in technical customer support, strong troubleshooting, and the ability to ramp quickly with minimal onboarding. Mandarin is a strong plus; experience with AI or communications tech is preferred.