Technical Support Engineer

Object First, Inc.; United States; Remote; USD 70,000 - 100,000; Full time

Benefits offered by this job

Remote work options

Paid annual leave

Professional development

Collaborative team

Job summary

Object First, now an independent business unit of Veeam, is seeking a Technical Support Engineer in the United States. You will provide expert technical support to customers, troubleshoot backups, and collaborate with cross-functional teams to resolve complex issues.

The role requires strong knowledge of Veeam data backup products, experience with VMware ESX(vSphere), Hyper-V, Ubuntu and Windows Server, and fluency in English and French.

Qualifications

• Proven experience in technical support for data backup or storage.
• Strong knowledge of Veeam data backup products.
• Experience with VMware ESX/vSphere, Hyper-V, and cloud integrations.
• Proficiency with Ubuntu Linux and Windows Server.

Responsibilities

• Provide efficient and effective technical support to customers.
• Diagnose and troubleshoot software and hardware issues.
• Collaborate with cross-functional teams to resolve complex problems.
• Guide customers through configurations and best practices.
• Document issues, resolutions, and best practices for the knowledge base.
• Stay updated on data backups and security trends.
• Support documentation by validating procedures and building lab environments.
• Investigate root causes with internal teams and vendors.
• Maintain clear communication with customers throughout the process.

Skills

Technical support

Data backup

Veeam products

Customer service

RCA analysis

English and French

Tools

VMware ESX(vSphere)

Hyper-V

Ubuntu/Linux

Windows Server

Public clouds

Job description

Object First , now an independent business unit of Veeam , builds secure, simple, and powerful backup storage for Veeam customers, engineered with Absolute Immutability to deliver true ransomware-proof protection. Our Zero Access architecture ensures no one can alter or delete backup data, providing cyber resilience by design. Are you looking for a role where you can make a real impact by working with meaningful, high-performance technology? Join a fast-growing, innovative-driven team where clarity, ownership, and collaboration truly matter.

We are looking for a skilled Technical Support Engineer with prior experience, to play a pivotal role in assisting clients with technical issues. The ideal candidate will be responsible for resolving customer queries, providing technical guidance, and ensuring seamless communication with colleagues and other departments.

What You’ll Do

• Provide efficient and effective technical support to customers.
• Diagnose and troubleshoot software and hardware issues related to the product.
• Collaborate with cross-functional teams to promptly resolve complex technical problems.
• Guide customers through proper configurations and best practices for an exceptional experience.
• Document and track customer issues, resolutions, and best practices to contribute to the knowledge base.
• Stay updated on industry trends and emerging technologies in data backups and security.
• Support the development of documentation by validating procedures, building lab environments or drafting content.
• Conduct root cause analyses (RCA) for customer issues, collaborating with internal teams and external vendors as needed.

What You’ll Bring

• Proven experience in technical support, preferably in data backup or storage solutions.
• Strong knowledge of Veeam data backup products.
• Veeam ecosystem experience e.g. VMware ESX(i)/vSphere, Microsoft Hyper-V / Failover cluster, public clouds.
• Advanced user or administrative level experience with Ubuntu Linux and Windows Server.
• Strong knowledge of server hardware.
• Excellent problem-solving and analytical skills.
• Effective communication and customer service skills.
• Familiarity with industry-standard certifications (e.g., Veeam) is a plus.
• Experience conducting root cause analysis (RCA), including analyzing OS, infrastructure, and product logs.
• Proficiency in English and French is required.

Why Join Object First

• An exciting opportunity with a global, high-growth IT company.
• Paid annual leave in accordance with local regulations.
• Remote work options.
• Opportunities for professional development and growth.
• A supportive and collaborative work environment.

Equal Opportunity & Data Privacy

Object First is an equal opportunity employer. We welcome and encourage diversity in our teams and are committed to creating an inclusive environment for all employees. By applying for this position, you consent to the processing of your personal data for recruitment purposes, in accordance with applicable data protection laws and Object First’s privacy practices. All candidate information will be treated with strict confidentiality throughout the process.

Make an Impact with Us

If you’re looking to make a real impact and grow alongside a company that builds secure, simple, and powerful technology, Object First is the place for you. Join us and take your career to the next level.