Technical Support Engineer

Franklin Fitch

Northampton (MA)

On-site

USD 55,000 - 75,000

Full time

22 hours ago

Be an early applicant

Application generator

A complete application in a minute — tailored resume and cover letter, ready to send.

Get past ATS filters

Job summary

Franklin Fitch is seeking a 2nd Line Support Engineer in Northampton, MA to provide hands-on IT support in a Microsoft-focused environment.

You will work onsite with users, handling Windows, M365, hardware, and connectivity issues while supporting a broader US/Canada/Mexico user base.

Qualifications

2+ years of hands-on IT support experience.
Strong Microsoft/Windows knowledge.
Good hardware and troubleshooting experience.
Basic networking/switch knowledge.
Strong communication and customer service skills.
Proactive and keen to develop.

Responsibilities

Provide 2nd line and deskside support.
Troubleshoot Windows, Microsoft 365, hardware and peripherals.
Diagnose and resolve break/fix issues.
Support basic networking and switches.
Install, configure and replace IT equipment.
Follow technical procedures and troubleshooting processes.

Skills

2nd line support

Windows OS

Microsoft 365

Troubleshooting

Customer service

Communication skills

On-site support

Tools

Remote desktop

IT ticketing systems

Job description

We are working with a leading IT services provider supporting an established organisation in Northampton, MA. They're looking for a 2nd Line Support Engineer to provide hands‑on technical support across a Microsoft-focused environment.

You'll work directly with users onsite, resolving hardware, software and connectivity issues while supporting a wider US, Canada and Mexico user base.

Key Responsibilities