Technical Support Engineer
Franklin Fitch
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Job summary
Franklin Fitch is seeking a 2nd Line Support Engineer in Northampton, MA to provide hands-on IT support in a Microsoft-focused environment.
You will work onsite with users, handling Windows, M365, hardware, and connectivity issues while supporting a broader US/Canada/Mexico user base.
Qualifications
- 2+ years of hands-on IT support experience.
- Strong Microsoft/Windows knowledge.
- Good hardware and troubleshooting experience.
- Basic networking/switch knowledge.
- Strong communication and customer service skills.
- Proactive and keen to develop.
Responsibilities
- Provide 2nd line and deskside support.
- Troubleshoot Windows, Microsoft 365, hardware and peripherals.
- Diagnose and resolve break/fix issues.
- Support basic networking and switches.
- Install, configure and replace IT equipment.
- Follow technical procedures and troubleshooting processes.
Skills
Tools
Job description
We are working with a leading IT services provider supporting an established organisation in Northampton, MA. They're looking for a 2nd Line Support Engineer to provide hands‑on technical support across a Microsoft-focused environment.
You'll work directly with users onsite, resolving hardware, software and connectivity issues while supporting a wider US, Canada and Mexico user base.
- Provide 2nd line and deskside support
- Troubleshoot Windows, Microsoft 365, hardware and peripherals
- Diagnose and resolve break/fix issues
- Support basic networking and switches
- Install, configure and replace IT equipment
- Follow technical procedures and troubleshooting processes
- 2+ years' hands‑on IT support experience
- Strong Microsoft / Windows knowledge
- Good hardware and troubleshooting experience
- Basic networking / switch knowledge
- Strong communication and customer service skills
- Proactive and keen to develop
No specific certifications are required.
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