Deskside Support Engineer

TECEZE; Dallas (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

TECEZE is seeking a Deskside Support Engineer (Band 2) to provide Level 2 IT support to end users in Dallas. The role includes troubleshooting hardware, software, and network issues, and ensuring smooth operation of desktops, laptops, printers, and peripherals.

You will support Windows OS, Microsoft Office, and common business apps, manage user accounts, and escalate complex issues as needed, while maintaining documentation and adhering to security procedures.

Qualifications

• 2+ years in desktop/deskside support or similar IT role.
• Experience with Windows OS, Microsoft Office, Active Directory, and basic networking.
• Strong troubleshooting and customer service abilities.
• Good communication and ability to handle multiple requests.

Responsibilities

• Provide Level 2 deskside and onsite IT support to users.
• Troubleshoot and resolve hardware, software, and connectivity issues.
• Install, configure, and maintain desktops, laptops, printers, and peripherals.
• Support Windows operating systems, Microsoft Office, and common business applications.
• Troubleshoot network, VPN, and basic connectivity issues.
• Manage user accounts, password resets, and access-related issues.
• Perform hardware replacement, imaging, and software installation.
• Escalate complex issues to the appropriate technical teams.
• Maintain accurate documentation of incidents and service requests.
• Follow IT security, safety, and company support procedures.

Skills

Deskside support

Troubleshooting

Windows OS

Active Directory

Networking (basic)

Communication

Multi-tasking

Job description

We are looking for a Deskside Support Engineer (Band 2) to provide technical support to end users and troubleshoot hardware, software, and network-related issues.

Key Responsibilities:

• Provide Level 2 deskside and onsite IT support to users.
• Troubleshoot and resolve hardware, software, and connectivity issues.
• Install, configure, and maintain desktops, laptops, printers, and peripherals.
• Support Windows operating systems, Microsoft Office, and common business applications.
• Troubleshoot network, VPN, and basic connectivity issues.
• Manage user accounts, password resets, and access-related issues.
• Perform hardware replacement, imaging, and software installation.
• Escalate complex issues to the appropriate technical teams.
• Maintain accurate documentation of incidents and service requests.
• Follow IT security, safety, and company support procedures.

Required Skills:

• 2+ years of experience in desktop/deskside support or a similar IT support role.
• Strong troubleshooting and problem-solving skills.
• Experience with Windows OS, Microsoft Office, Active Directory, and basic networking.
• Knowledge of hardware, peripherals, and endpoint troubleshooting.
• Good communication and customer service skills.
• Ability to work independently and handle multiple support requests.