Technical Support & Customer Success Specialist

EON Applications, Inc; McKinney (TX); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Career growth

Team collaboration

SaaS experience

Impact on customers

Job summary

EON Applications, Inc. is hiring a Technical Support & Customer Success Representative in McKinney, TX to assist customers with cloud-based ATS solutions. The role emphasizes problem-solving, training delivery, and building lasting customer relationships.

Ideal candidates will combine strong communication, organizational skills, and a proactive approach to stay updated on product features and enhancements. Join a growing team focused on customer success and technical excellence.

Qualifications

• Passion for helping customers and delivering outstanding service.
• Excellent written and verbal communication skills.
• Strong analytical and problem-solving abilities.
• Ability to learn new software and technologies quickly.
• Strong organizational skills with the ability to prioritize multiple tasks effectively.

Responsibilities

• Provide exceptional customer support through help desk, phone, chat, and online meetings.
• Troubleshoot and resolve customer issues related to software configuration and usage.
• Diagnose issues to determine user config, training needs, or defects.
• Escalate verified bugs and communicate with development and product teams.
• Create and maintain knowledge base articles and troubleshooting guides.

Skills

Customer-focused

Communication skills

Analytical thinking

Learn new tech

Organizational skills

Team collaboration

Continuous learning

Tools

SQL Server

Job description

EON Applications, Inc. is hiring a Technical Support & Customer Success Representative in McKinney, TX to assist customers with cloud-based ATS solutions. The role emphasizes problem-solving, training delivery, and building lasting customer relationships.

Ideal candidates will combine strong communication, organizational skills, and a proactive approach to stay updated on product features and enhancements. Join a growing team focused on customer success and technical excellence.