Customer Success Specialist

Treeline, Inc.; Houston (TX); Hybrid; USD 65,000 - 75,000; Full time

Job summary

Treeline, Inc. seeks a Customer Success Engineer to act as a technical resource for enterprise clients after the sale. You will drive proactive client engagement, guide software implementation, and provide high-level technical resolution.

Responsibilities include onboarding, product demonstrations, and technical workshops to drive adoption, plus collaboration on knowledge-base content and improved onboarding experiences.

Qualifications

• 1–2 years of professional experience in engineering, technical support, or technical consulting.
• Experience with pipeline, utilities, or heavy industry software preferred (SaaS exp a plus).
• Excellent written and verbal communication; able to lead executive and engineering discussions.
• Customer-centric mindset with ability to manage multiple client inquiries daily.

Responsibilities

• Lead end-to-end client implementations and onboarding for enterprise clients.
• Conduct product demonstrations, technical workshops, and training sessions to drive adoption.
• Collaborate with internal teams to improve knowledge-base content and support workflows.

Skills

Client engagement

Technical communication

Leadership in discussions

Job description

Treeline, Inc., an award-winning sales recruiting and executive search agency, offering strategic sales staffing and recruitment services for leading companies in the United States and throughout North America. Dedicated to facilitating the placement of exceptional top sales talent professionals, Treeline stands at the forefront of advancing job careers of professionals in the sales industry!

Keep updated with the latest sales job opportunities nationwide by following Treeline on LinkedIn and activating our New Job Alerts!

Company Profile:

Our client offers an industry-leading suite of specialized software applications designed for the infrastructure, pipeline, and utilities sectors. Their engineering platforms, real-time analytics, and operational models empower organizations to manage risk, ensure compliance, and streamline complex technical workflows.

To support their growing client base, they are looking for a tech-savvy Customer Success Engineer to join their team. This proactive, client-facing role combines technical implementation, dedicated client onboarding, and high-level issue resolution for specialized technical software.

Job Description:

As a Customer Success Engineer, you will serve as a key technical resource for enterprise clients post-sale. You will drive proactive client engagement, lead software implementation, and provide high-level technical resolution.

• Key responsibilities include:Technical Onboarding & Support: Lead end-to-end client implementations, serving as the Tier 2 technical expert to investigate and resolve escalated software and engineering issues.
• Client Engagement & Training: Conduct product demonstrations, technical workshops, and training sessions to drive adoption, while supporting sales and industry events as a domain expert.
• Process & Knowledge Optimization: Partner with internal leadership to build knowledge-base content, improve support workflows, and streamline the client onboarding experience.

Requirements:

• 1-2 years of professional experience in an engineering, technical support, or technical consulting environment.
• Prior domain exposure to pipeline, utilities, or heavy industry infrastructure software is strongly preferred (SaaS experience is a plus, but not required).
• Exceptional communication abilities with the confidence to lead executive and engineering‑level discussions, translate complex technical requirements, and proactively guide client teams through software adoption
• Strong written and verbal communication skills with a customer‑centric focus, capable of managing a steady volume of daily client inquiries with clarity and efficiency.

Location: On‑site in Houston, TX with flexibility to work 1x/week remotely

Job #5814

Base Salary: $65,000 + ~10% annual bonus