Technical Support & Customer Care Specialist

Smarter Call Center; Texas; Remote; USD 25,000 - 39,000; Full time

Job summary

Smarter Call Center in the United States is seeking a Customer Service Contractor to handle inquiries, diagnose customer needs, and deliver industry-leading support with high satisfaction. The role requires studying an entire outdoor equipment product line and a strong learning curve to provide effective solutions.

Responsibilities include handling calls, applying basic troubleshooting, quickly assessing needs, documenting interactions, and working across multiple systems with focus and empathy.

Qualifications

• Minimum 1 year of phone-based customer service experience.
• Computer skills including navigating multiple tabs, windows and systems.
• Strong customer service and written skills; patient with difficult callers.

Responsibilities

• Conduct inbound/outbound customer service calls. Creatively solving problems.
• Use fundamental technical troubleshooting skills to isolate, analyze, and provide resolution to customer issues.
• Quickly assessing customer needs and providing sound solutions.
• Documenting details of calls and customer interactions.
• Managing multiple systems, programs, and screens simultaneously.

Job description

Smarter Call Center in the United States is seeking a Customer Service Contractor to handle inquiries, diagnose customer needs, and deliver industry-leading support with high satisfaction. The role requires studying an entire outdoor equipment product line and a strong learning curve to provide effective solutions.

Responsibilities include handling calls, applying basic troubleshooting, quickly assessing needs, documenting interactions, and working across multiple systems with focus and empathy.