Customer Service and Technical Support Representative

Smarter Call Center; Texas; Remote; USD 25,000 - 39,000; Full time

Job summary

Smarter Call Center in the United States is seeking a Customer Service Contractor to handle inquiries, diagnose customer needs, and deliver industry-leading support with high satisfaction. The role requires studying an entire outdoor equipment product line and a strong learning curve to provide effective solutions.

Responsibilities include handling calls, applying basic troubleshooting, quickly assessing needs, documenting interactions, and working across multiple systems with focus and empathy.

Qualifications

• Minimum 1 year of phone-based customer service experience.
• Computer skills including navigating multiple tabs, windows and systems.
• Strong customer service and written skills; patient with difficult callers.

Responsibilities

• Conduct inbound/outbound customer service calls. Creatively solving problems.
• Use fundamental technical troubleshooting skills to isolate, analyze, and provide resolution to customer issues.
• Quickly assessing customer needs and providing sound solutions.
• Documenting details of calls and customer interactions.
• Managing multiple systems, programs, and screens simultaneously.

Job description

Job Description

Job Description

Contractor must study an entire product line of outdoor equipment and be comfortable with a huge learning curve. You will be responsible for answering all inbound inquiries, with an overall goal to effectively diagnose customer needs and provide industry leading support/solutions, while delivering high customer satisfaction and individual results.

Responsibilities:

• Conducting inbound/outbound customer service calls. Creatively solving problems.




• Use fundamental technical troubleshooting skills to isolate, analyze, and provide resolution to customer issues.




• Quickly assessing customer needs and providing sound solutions.




• Documenting details of calls and customer interactions.




• Managing multiple systems, programs, and screens simultaneously.

Qualifications:

• Minimum 1 year of phone based, customer service experience




• Computer skills including navigating multiple tabs, windows and systems




• Strong customer service and written skills




• Comfortable empathizing and remaining patient with difficult callers

Requirements:

SYSTEM AND HARDWARE REQUIREMENTS:

Agent must provide his own Computer with the following specifications:

• Processor: at least Core i5




• Memory: at least 8GB RAM




• Operating system: Windows 10




• USB Headset with extended mic and with noise cancellation




• Internet speed of at least 30mbps download and 30mbps upload




• Internet should be wire connected NOT via Wifi




• Quiet Working Environment