Construction Customer Support Specialist

Horizon Food Equipment; United States; On-site; USD 34,000 - 45,000; Full time

Job summary

Smart Care Equipment Solutions in Anaheim, CA is seeking a Customer Service Agent to respond to inbound calls about sales and service inquiries, gather needed information, and enter it into our databases to ensure accurate orders and follow-ups. Construction industry experience is strongly preferred.

The role requires coordinating with dispatch, billing, credit, parts and field management to resolve issues and support service delivery.

Qualifications

• High school diploma or equivalent is required.
• 1+ years' customer service experience in a related industry is preferred.
• No immigration sponsorship is offered for this role.

Responsibilities

• Respond to inbound customer calls concerning sales or service inquiries.
• Obtain information from the customer and enter data into appropriate databases.
• Determine service type, geography, warranty and equipment information.
• Track and code inquiries and follow up as necessary.
• Collaborate with dispatch, billing, credit, parts and field management to resolve issues.

Skills

Customer service

Data entry

Verbal communication

Time management

Independent work

Education

High school diploma or equivalent

Tools

Windows OS

Job description

Smart Care Equipment Solutions in Anaheim, CA is seeking a Customer Service Agent to respond to inbound calls about sales and service inquiries, gather needed information, and enter it into our databases to ensure accurate orders and follow-ups. Construction industry experience is strongly preferred.

The role requires coordinating with dispatch, billing, credit, parts and field management to resolve issues and support service delivery.