Onsite Customer Service Pro — Building Products

Assa Abloy Ab; Mesquite (TX); Presencial; USD 27.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid time off

12 paid holidays

Medical, Dental, Vision, Life and AD&D

Health and Flexible Savings Accounts

401(k) with company contributions

Tuition Reimbursement

Learning and Career Development

Employee Assistance Program

Employee discount and recognition

Well-being initiatives

Descripción de la vacante

ASSA ABLOY in Mesquite, TX is seeking a Customer Service Representative 1 to provide frontline support, handle inquiries, and resolve issues with a focus on delivering exceptional customer experiences.

You will collaborate with Engineering, Sales, Production and Distribution teams, and coordinate with Suppliers, Distributors, Architects and Contractors to ensure timely order fulfillment. The role is onsite with typical office hours and growth opportunities within a global access solutions leader.

Formación

• High School degree or GED equivalent required.
• Bachelor’s degree or additional studies in Business, Engineering, or a related area is a plus.
• Minimum of 2 years of customer service experience within building, wholesale building products or a related field is desired.
• Previous experience within customer service within a manufacturing / production environment would be a plus.
• Proven track record of delivering an outstanding customer experience through a combination of frequent engagement, subject-matter-expertise, and operational excellence.
• Demonstrated track record of being a self-starter or being resourceful.
• Excellent communication and time management skills.
• Excellent analytical and problem-solving abilities with a keen attention to detail and a commitment to accuracy.
• Ability to multitask and prioritize projects under tight time deadlines.
• Proficiency in Outlook, Excel, and Word
• Knowledge or exposure to ERP systems and shipping software a plus.

Responsabilidades

• Process orders and handle customer inquiries by providing general and technical information.
• Ensure the timely processing of customer quotes, ensuring accuracy and pricing.
• Help to assess and research customer issues and resolve them in a timely manner.
• Maintain up-to-date knowledge of our products and industry trends to offer informed recommendations.
• Coordinate with sales, production, logistics, and warehouse teams to ensure timely delivery and fulfillment of orders.
• Communicate with customers on discrepancies and/or delivery conflicts.
• Provide support for account management and help maintain strong customer relationships.
• Participate in training sessions to enhance product knowledge and customer service skills.
• Participate in a safe and harmonious working environment.
• Assure compliance with federal, state, local and corporate policies, regulations, AADG programs and policies and the ASSA ABLOY Code of Conduct.
• Other projects and assignments, as needed.

Conocimientos

Customer service

Communication

Time management

Analytical thinking

Problem solving

Multitasking

Educación

High School diploma or GED

Bachelor’s degree or related area preferred

Herramientas

Outlook

Excel

Word

ERP systems exposure

Descripción del empleo

ASSA ABLOY in Mesquite, TX is seeking a Customer Service Representative 1 to provide frontline support, handle inquiries, and resolve issues with a focus on delivering exceptional customer experiences.

You will collaborate with Engineering, Sales, Production and Distribution teams, and coordinate with Suppliers, Distributors, Architects and Contractors to ensure timely order fulfillment. The role is onsite with typical office hours and growth opportunities within a global access solutions leader.