Construction Customer Success Specialist

Assa Abloy Group; Plano (TX); Hybrid; USD 65,000 - 90,000; Full time

Job summary

ASSA ABLOY Global Solutions in Plano, Texas is hiring a Customer Excellence Specialist for our Construction division. You will bridge customers and the company, handling onboarding, support, and issue resolution with a focus on a seamless experience.

You’ll conduct on-site visits, remote assistance, and travel up to 30% while coordinating with cross-functional teams to ensure successful implementations and high customer satisfaction.

Qualifications

• Minimum of 1 year of B2B direct sales or customer service experience.
• Ability to build rapport quickly and work independently.
• Basic understanding of back-end systems, software integrations, and UX flows.
• Willingness to visit construction sites and travel up to ~30%.

Responsibilities

• Respond to inquiries via phone, email, and live chat with timely, accurate assistance.
• Conduct on-site visits to assist with onboarding, installations, and training.
• Provide remote troubleshooting and product guidance to customers.
• Build relationships and escalate complex issues as needed.
• Plan travel logistics and coordinate with stakeholders.

Skills

Customer support

On-site visits

Remote assistance

CRM usage

Travel planning

Job description

ASSA ABLOY Global Solutions in Plano, Texas is hiring a Customer Excellence Specialist for our Construction division. You will bridge customers and the company, handling onboarding, support, and issue resolution with a focus on a seamless experience.

You’ll conduct on-site visits, remote assistance, and travel up to 30% while coordinating with cross-functional teams to ensure successful implementations and high customer satisfaction.