Customer Experience Associate — Onsite Manufacturing Support

Traka Group; Mesquite (TX); On-site; USD 27,000 - 28,000; Full time

Benefits offered by this job

Paid time off

12 paid holidays

Medical, Dental, Vision, Life and AD&D

401(k) with company contributions

Tuition Reimbursement

Job summary

ASSA ABLOY South Central Service Center is hiring a Customer Service Representative to join our Mesquite, TX team. This onsite role focuses on front-line customer support, order processing, and cross-functional coordination to ensure timely delivery and satisfaction.

You will work with Engineering, Sales, Production and Distribution teams, answer inquiries, and help resolve issues. Requires 2+ years in customer service and familiarity with ERP/shipping software; strong communication and

Qualifications

• High School diploma or GED required.
• 2+ years in customer service in building, wholesale building products or related fields.
• Experience in manufacturing environment is a plus.
• Strong communication, problem-solving and attention to detail.
• Ability to multitask and meet deadlines.

Responsibilities

• Process orders and respond to customer inquiries with accurate information.
• Coordinate with sales, production, logistics, and warehouse teams.
• Maintain up-to-date product knowledge and provide informed recommendations.

Skills

Customer service

Communication

Time management

Self-motivation

Education

High School diploma or GED

Bachelor’s degree (nice to have)

Tools

Outlook

Excel

Word

ERP systems knowledge

Job description

ASSA ABLOY South Central Service Center is hiring a Customer Service Representative to join our Mesquite, TX team. This onsite role focuses on front-line customer support, order processing, and cross-functional coordination to ensure timely delivery and satisfaction.

You will work with Engineering, Sales, Production and Distribution teams, answer inquiries, and help resolve issues. Requires 2+ years in customer service and familiarity with ERP/shipping software; strong communication and