Technical Support Intern

Vingcard; Plano (TX); On-site; USD 20,664 - 27,552; Part time

Job summary

A leading access solutions provider is seeking a Customer & Technical Support Intern to assist in providing support to end users. This role involves troubleshooting basic technical problems, responding to inquiries, and documenting customer issues. Ideal candidates should possess strong communication skills, a willingness to learn, and basic technical aptitude. Interns will gain hands-on experience in customer service and technical support while contributing to team improvement processes.

Qualifications

• High School graduate or GED and some college coursework required.
• Some customer service or technical support experience is a plus.
• Interest in learning about networking and technical support.

Responsibilities

• Answer customers' calls, emails, and messages.
• Document customer inquiries and technical issues.
• Assist with troubleshooting software and hardware.

Skills

Strong communication skills

Technical aptitude

Organized and detail-oriented

Adaptability

Education

High School graduate or GED

Some college coursework

Tools

Windows

MS Office

Job description

As a Customer & Technical Support Intern, you will assist the team in providing support to end users. You will help troubleshoot basic technical problems, respond to customer inquiries, assist with orders, and learn how our products and systems work. This role is designed to give you hands-on experience in customer service, technical support, and office operations.

Key Responsibilities

• Answer phone calls, emails, faxes, and voicemails from customers in a timely manner.
• Help document and track customer inquiries, orders, and technical issues.
• Assist with basic troubleshooting of software and hardware under guidance from senior team members.
• Learn to properly enter customer information, order details, and billing/shipping data.
• Support the team in monitoring order status, delayed orders, and follow-ups.
• Escalate issues to senior staff when needed.
• Contribute ideas to improve team processes and workflows.
• Promote a positive image of ASSA ABLOY when interacting with customers.
• Participate in on-call rotation occasionally, including after hours or weekends, with guidance.

Skills & Qualifications

• Strong communication skills and a positive attitude.
• Willingness to learn and follow instructions carefully.
• Basic technical aptitude; interest in troubleshooting software and hardware.
• Organized, detail-oriented, and able to manage multiple tasks.
• Adaptable and open to change.

Education & Experience

• High School graduate or GED and some college coursework required.
• Some customer service or technical support experience is a plus.
• Familiarity with Windows, MS Office, or other basic software is helpful.
• Interest in learning about networking, ERP systems, and technical support processes.

Physical & Work Requirements

• Ability to communicate clearly on the phone and in writing.
• Maintain regular attendance and punctuality.
• Perform duties in a safe and professional manner, consistent with company standards.

Why ASSA ABLOY

At ASSA ABLOY, we open doors for our employees as well as our customers. With nearly 50,000 colleagues in over 70 countries, we offer a supportive and inclusive environment where you can learn, grow, and make a real impact. As an intern, you will gain valuable hands-on experience, mentorship, and insight into the world of access solutions.