Onsite Customer Care Specialist – Building Products

ASSA ABLOY Entrance Systems AB; Mesquite (TX); Presencial; USD 27.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid time off

12 paid holidays

Medical, Dental, Vision, Life and AD&D

401(k) with company contributions

Tuition Reimbursement

Learning and Career Development

Employee Assistance Program

Employee discount

Descripción de la vacante

ASSA ABLOY Entrance Systems AB is seeking a Customer Service Representative at our Mesquite, Texas facility. You will process orders, answer inquiries, and provide technical information while coordinating with sales, production, and logistics to ensure on-time delivery.

The role emphasizes delivering an outstanding customer experience, maintaining product knowledge, and upholding safety and corporate policies in a manufacturing setting.

Formación

• High School diploma or GED required.
• 2+ years of customer service experience in building or related field preferred.
• Experience in manufacturing environment a plus.
• Strong communication, time management, and problem-solving skills.
• Proficiency in Outlook, Excel, and Word; ERP/shipping software familiarity is a plus.

Responsabilidades

• Process orders and respond to customer inquiries with general and technical information.
• Ensure timely processing of quotes, with accuracy and pricing.
• Research and resolve customer issues promptly.
• Coordinate with sales, production, logistics, and warehouse teams to ensure timely delivery.
• Maintain up-to-date product knowledge and offer informed recommendations.
• Support account management and help maintain customer relationships.
• Participate in training sessions and adhere to safety and conduct policies.

Conocimientos

Communication skills

Time management

Analytical thinking

Problem solving

Multitasking

Attention to detail

Customer service mindset

Educación

High School diploma or GED

Bachelor’s degree in Business/Engineering or related area

Herramientas

Outlook

Excel

Word

ERP systems

Shipping software

Descripción del empleo

ASSA ABLOY Entrance Systems AB is seeking a Customer Service Representative at our Mesquite, Texas facility. You will process orders, answer inquiries, and provide technical information while coordinating with sales, production, and logistics to ensure on-time delivery.

The role emphasizes delivering an outstanding customer experience, maintaining product knowledge, and upholding safety and corporate policies in a manufacturing setting.