Level 1 Technical Support Technician – Key Management

Assa Abloy Ab; Orlando (FL); Hybrid; USD 42,000 - 65,000; Full time

Benefits offered by this job

15 days PTO

Health insurance

Dental insurance

Vision insurance

401k option

Employee Assistance Program

Laptop

Generous total rewards

Job summary

ASSA ABLOY Global Solutions in Orlando, FL is seeking a Technical Support Technician, Level 1 to support the Americas region. You will assist customers and partners with hardware and software issues, provide remote training, and document incidents in the CRM.

Ideal candidates have strong networking, Windows OS expertise, and experience with AWS/Azure, plus a passion for service excellence. The role offers comprehensive benefits and growth opportunities within the Global Solutions team.

Qualifications

• College degree in technical field or equivalent experience.
• Strong technical acumen and diagnostic skills for software/hardware.
• Networking knowledge with certifications an advantage.
• Strong knowledge of Windows OS including Windows Server.
• Knowledge of installation and maintenance practices.
• Experience with Enterprise Cloud environments (AWS, Azure).
• Experience in Technical Support with ticketing systems and processes.
• Fanatical passion for customer service and operational excellence.
• Excellent communication skills in written and spoken form.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook).

Responsibilities

• Provide remote technical support to end users and partners in the Americas region.
• Investigate and resolve issues with Traka hardware and embedded Windows applications.
• Provide remote systems training as needed.
• Recreate and troubleshoot field or support cases using lab equipment.
• Troubleshoot and diagnose issues through analysis of system logs.
• Read and interpret diagrams, submittals, specs, and manuals.
• Perform remote software, database, and device upgrades per scope of work.
• Collaborate with the Technical Support Manager to improve support processes.
• Contribute product and feature development suggestions.
• Complete service forms, reports, and maintain CRM per policy.
• Ensure systems are serviced per Traka guidelines and applicable laws.
• Perform other duties as assigned.

Skills

Technical support

Networking (TCP/IP)

Windows OS/Server

Cloud environments

Customer service

Troubleshooting

Remote support

Education

Bachelor's degree in technical field

Tools

CRM systems (e.g., Salesforce)

Job description

ASSA ABLOY Global Solutions in Orlando, FL is seeking a Technical Support Technician, Level 1 to support the Americas region. You will assist customers and partners with hardware and software issues, provide remote training, and document incidents in the CRM.

Ideal candidates have strong networking, Windows OS expertise, and experience with AWS/Azure, plus a passion for service excellence. The role offers comprehensive benefits and growth opportunities within the Global Solutions team.