Customer Service Representative | SB Technical Support

Spectrum; Louisville (KY); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Pay and benefits

Career growth

Job summary

Spectrum in Louisville, KY seeks a Customer Support Specialist to troubleshoot technical issues, assist with billing inquiries, and explain product options while delivering high-quality service.

The role emphasizes meticulous documentation, teamwork with support staff, and adherence to policies. A HS diploma and 6+ months of customer service or technical support experience are preferred. Strong English communication is essential.

Qualifications

• High school diploma or equivalent.
• Experience providing core technical support and customer service.
• English language proficiency required.

Responsibilities

• Provide prompt support for Spectrum internet, phone and video services by troubleshooting and resolving core technical issues.
• Address billing inquiries and facilitate payment processing with accuracy and professionalism.
• Present and explain Spectrum products and services to customers to ensure they understand available options.
• Document all actions and updates to customer accounts clearly and thoroughly.
• Escalate complex customer issues to management or support teams as needed for resolution.
• Participate in coaching sessions to continuously improve customer service performance.

Skills

Read/write English/speak English

Education

High school diploma or equivalent

Job description

Curious about a role where your problem-solving skills can truly haveinfluenceon customers every day? At Spectrum,you’lladdress technical questions and billing inquiries while ensuring each interaction leaves a lasting positive impression. As a trusted resource, you help elevate customer satisfaction and contribute to Spectrum’s commitment to service excellence.

HowYou’llMake an Impact

• Provide prompt support for Spectrum internet, phone and video services by troubleshooting and resolving core technical issues
• Address billing inquiries andfacilitatepayment processing with accuracy and professionalism
• Present and explain Spectrum products and services to customers to ensure they understand available options
• Manage customer interactions efficiently, consistently delivering quality and integrity
• Document all actions and updates to customer accounts clearly and thoroughly
• Escalate complex customer issues to management or support teams as needed for resolution
• Participate in coaching sessions to continuously improve customer service performance
• Comply withSpectrum’s policies,proceduresand work schedules

Working Conditions

• Work in normal office conditions

Required Qualifications

Education

• High school diploma or equivalent

Experience

• Experience providing core technical support and customer service to external customers

Skills

• Ability to read, write, speak and understand English

Preferred Qualifications

Experience

• 6+ months of customer service or related experience
• 6+ months of core technical support experience
• 6+ months of heavy volume phone experience
• 6+ months of working with computers and software applications
• Experience working in cable operations or telecommunications call center

Skills

• Ability to navigate multiple systems, applications, and tools while handling calls andmaintaininga high standard of customer service
• Ability to handle multiple tasks
• Strong organization and time management skills
• Proven interpersonal skills
• Proficiency with PCs, Microsoft Office Suite and general intranet navigation

Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us

Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here

We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.